How to Contact Facebook Support (and Why There's No Phone Number)

That warning is the most useful thing on this page. People searching for a Facebook phone number are exactly who scammers target. Here are the routes Meta itself lists, read in October 2026.

The official ways to contact Facebook support

Route	Who it's for	Good for
Facebook Help Center	Everyone	Most problems, step by step
Meta AI support assistant	Facebook and Instagram users	Tasks from tagging a photo to changing a password
EU support form	People in the European Union	Routing to the right support channel, with an automated email
Meta Verified support	Verified creators and businesses with a subscription	Account issues by email and chat
Meta Business Support Home	Advertisers	Ads and ad account problems

1. Start with the Help Center

Meta says that for most issues, its Help Centers are the easiest way to get support. There are separate centres for Meta, Facebook, Messenger, Instagram, WhatsApp, business and Meta for Work. Search your exact problem, such as "account locked" or "can't log in", and follow the article for your device.

2. Chat with the Meta AI support assistant

Meta's support assistant is available on Facebook and Instagram. Meta describes it as able to help with a wide range of issues, from simple tasks like tagging someone in a photo to more complex ones like changing your password. It's the nearest thing to talking to someone for an ordinary account.

3. In the EU? There's a form

If you're in the European Union, Meta offers a form that routes you to support for your issue, including relevant contact channels. You'll get an automated email with information about your report.

4. Meta Verified subscribers get email and chat

Creators and businesses that have completed Meta Verified get access to email and chat support for account issues. If your Facebook presence is a big part of your business, that direct line is the main thing you're paying for.

5. Advertisers use Meta Business Support

If your problem is about ads, a Page's ad account or billing for ads, Meta sends advertisers to Meta Business Support Home rather than the general Help Center.

Why there's no Facebook phone number

Meta says plainly that it, and products including Facebook, Messenger, Instagram, Threads and WhatsApp, doesn't have a general public phone number for customer service. It adds that it may offer specialised phone support in certain places or for certain products, but that's the exception.

So if a search result, a comment or a message gives you a "Facebook support number", treat it as a red flag. Meta says numbers claiming to be for Meta customer support are potentially scams.

Spotting fake Facebook support

• Anyone who phones or messages you first, claiming to be Facebook, and asks for your password or a code.
• "Support" accounts in comments under your posts offering to restore your account.
• Websites listing a phone number for Facebook customer service.
• Anyone asking you to pay to get your account back.

If you think you've already handed details to someone like that, change your password straight away. My guide on how to know if your Facebook account was hacked walks through what to check next.

What to do for the most common problems

• Locked or disabled account: follow the steps in the Help Center for your exact message. Here's why Facebook disables or locks accounts.
• Asked for ID: Facebook sometimes asks you to confirm who you are. See what to do when Facebook asks for ID.
• Forgotten password: use Forgot password on the login screen.
• Someone pretending to be you: report the profile from the profile itself.

Before you ask for help, gather this

• The exact error message, word for word, or a screenshot of it.
• Which device and app you're using, and whether it happens on a computer too.
• The email address and phone number on the account.
• When the problem started and what you'd done just before.

Help Center articles and the support assistant both split instructions by device, so knowing whether it's the Android app, the iPhone app or a browser saves a lot of back and forth.

Make support easier next time

Most account emergencies are recovery problems. Keep the email and phone number on your account up to date, turn on two-factor authentication and save your recovery codes somewhere safe. When something does go wrong, you'll be able to fix it yourself through the Help Center instead of hunting for a human.

My advice

Go to the Help Center or the in-app support assistant first, every time. Never call a number you found online for Facebook, and never give anyone a login code. Meta's own position is that a public support phone line doesn't exist for ordinary accounts.

Worried a message pretending to be Meta is a trick? I walk through the warning signs in my guide to common Facebook scams.

Frequently asked questions

Does Facebook have a customer service phone number?

No. Meta says it doesn't have a general public phone number for customer service, and numbers claiming to be Meta support are potentially scams.

How do I talk to someone at Facebook?

Use the Meta AI support assistant on Facebook or Instagram, or Meta Verified email and chat support if you subscribe.

Where is the Facebook Help Center?

It's at facebook.com/help. Meta says its Help Centers are the easiest way to get support for most issues.

How do advertisers contact Facebook?

Through Meta Business Support Home, which Meta lists for advertisers.

Is there a Facebook support form in Europe?

Yes. Meta offers a form for people in the European Union that routes you to support and sends an automated email.

Can Meta Verified get me faster Facebook support?

Meta says creators and businesses that complete Meta Verified get access to email and chat support for account issues.

Is someone who calls me from Facebook support real?

Be very careful. Meta has no general public phone line and warns that numbers claiming to be its support are potentially scams.