How to Cancel Uber One (and Keep Your Benefits Until It Ends)

Uber One is easy to join, often through a free trial at checkout, and it renews automatically. Cancelling takes under a minute once you know where the setting is, and you don't need to contact support to do it. The two things worth knowing are the timing, so you aren't charged again, and what happens to the credits you've built up.

How to cancel Uber One in the app

1. Open the Uber app and tap Account.
2. Select Uber One.
3. Tap Manage Membership.
4. Select End Membership.
5. Pick a reason for cancelling and tap Continue.
6. Tap Continue again on the next screen to confirm.

Uber's own page describes the same route: the Uber One section of the app, Manage Membership, then End Membership.

When to cancel: the 48-hour rule

Uber's help page says to cancel up to 48 hours before your renewal date if you want to avoid being charged for another period. Leave it later and you may be charged anyway. Uber's membership page adds that if you cancel less than 24 hours before your renewal day, you may see a charge that will be refunded automatically. So the safe window is more than two days before renewal, and if you're late, watch for the refund rather than raising a dispute straight away.

What happens after you cancel

Question	Answer
Do I lose benefits straight away?	No. You keep access until the end of your membership period
Will I be charged again?	Not if you cancel at least 48 hours before renewal
What about my Uber One credits?	Uber says credits earned through the membership are revocable when it ends
Can I rejoin later?	You can sign up again, but the free trial is for eligible first-time members unless Uber offers you one to rejoin

Use your credits before you go

This is the bit people miss. Uber One members earn Uber One credits, for example 5% back on eligible rides. Uber's terms say credits earned in connection with the membership are revocable when the membership ends. If you've built up a balance, spend it on a ride or an order before your membership period runs out, rather than assuming it'll stay in your account.

Cancelling during a free trial

Eligible first-time members can claim a 4 week free trial, after which the subscription starts charging at the rate and frequency you chose. If you only joined for the trial, cancel using the same steps and keep an eye on the timing: cancel well before the trial converts to a paid membership.

Is Uber One worth keeping?

It depends how often you order. The main benefits Uber lists are:

• A 0 dollar delivery fee and reduced service fees on eligible orders over the minimum subtotal from participating stores.
• Uber One credits on rides, and credits when you rent a car with Uber.
• At least 20% off select hotel properties booked through Uber.

The catches are in the fine print: benefits only apply to eligible stores and rides marked with the Uber One icon, orders need to meet the minimum subtotal, and other fees and taxes still apply and don't count towards the minimum. Add up what you saved in delivery fees and credits over the last couple of months and compare it with the membership fee. If you order a few times a month, it can pay for itself. If it's occasional, cancel.

Pausing vs cancelling

If you only use Uber a lot at certain times, like over the holidays or when you travel, cancelling and rejoining later is a reasonable plan. Just remember the free trial is meant for first-time members, so rejoining usually means paying from the start unless Uber sends you an offer to come back. Uber also says membership terms, offers and pricing can change, so the deal you rejoin on may not match the one you had.

Before you cancel: a quick checklist

1. Check your renewal date in the Uber One section of the app.
2. Spend any Uber One credits on a ride or order.
3. Finish any orders that rely on the 0 dollar delivery fee.
4. Cancel at least 48 hours before the renewal date.
5. Look for the cancellation confirmation, and watch your card statement for the next billing date.

If you can't find the option

Make sure you're in the account that holds the membership, and update the app if the Uber One section looks different. If you got Uber One through a partner-funded pass rather than directly from Uber, Uber says the benefits may differ, so check where you signed up.

My verdict

Cancel at least 48 hours before renewal, spend any Uber One credits first, and enjoy the benefits until the period ends. While you're tidying up subscriptions, my Rocket Money review covers an app that tracks them, and Uber's marketing strategy explains why the membership is pushed so hard at checkout.

Frequently asked questions

How do I cancel Uber One?

In the Uber app, go to Account, Uber One, Manage Membership, End Membership, then confirm with Continue.

When should I cancel Uber One to avoid a charge?

At least 48 hours before your membership renewal date.

Do I lose Uber One benefits as soon as I cancel?

No. You keep access until the end of your current membership period.

What happens to my Uber One credits when I cancel?

Uber says credits earned in connection with the membership are revocable when the membership ends, so use them first.

I cancelled the day before renewal and was charged. What now?

Uber says if you cancel less than 24 hours before renewal, you may see a charge that will be automatically refunded.