You can get a Discord refund on Nitro or a Server Boost if you ask Discord's billing team within 5 days of the initial purchase, using the billing support form and your payment ID. Refunds are one-time per purchase category, and anything you bought on an iPhone or iPad is refunded through Apple's App Store, not by Discord.
The one-time rule is the one people don't see coming. If you've ever had a refund on any Nitro subscription, Discord says you won't be eligible for another Nitro refund in future, and a refund on a self-claimed Nitro gift counts towards that same allowance. Every request is also reviewed case by case, at Discord's discretion, so the 5-day window makes you eligible to ask, not certain to win.
Discord refund rules by purchase type
| What you bought | Refund rule, as of October 2026 |
|---|---|
| Nitro or Server Boost | Ask within 5 days of the initial purchase; one refund per category |
| Anything bought on iOS (iPhone, iPad, iPod touch) | Request it through the iOS App Store |
| Nitro gift, unclaimed, bought on desktop, web or Android | Ask within 5 days of purchase |
| Nitro gift, self-claimed | Refundable, but it uses up your one Nitro refund |
| Nitro gift claimed by someone else | No refund |
| Server Subscription | Ask within 5 days of the initial purchase |
| Premium App subscription | Ask within 5 days; pro-rated if the app is removed from the server, within 5 days of removal |
| One-time Premium App purchase | Non-refundable |
| Game Shop item | Limited; automatic if you already own the item and try to claim it within 14 days |
| Orbs, Paysafecard, Server Shop items, DLC, profile cosmetics, potions | No refund |
There's one more Nitro exception. If you redeemed a promotion from Discord or a Discord partner, such as a free Xbox Game Pass offer, within 5 days of renewing or starting Nitro, you're not eligible for a Nitro refund. And if you're refunded for a gift, any promotional offers that came with it may be taken back. Before you decide, it's worth checking what Nitro includes, so you know what you'd be giving up.
No refund on Orbs doesn't mean no help. If Orbs you'd collected were spent without your permission, Discord wants you to send a billing ticket. Here's a reminder of what Orbs can and can't do. A defective Server Shop item goes to the billing team too, and for anything else bought from a server or app, Discord's first stop is the server's creator or the app's developer.
Step one: find your payment ID
You can only see your payment ID in the desktop app or a browser, not in the mobile app.
- Open User Settings with the cogwheel icon.
- Click Billing and select the purchase.
- Copy the payment ID from the dropdown that opens.
On mobile, look in the confirmation email for the purchase, which includes the payment ID. Android users can give the GPA number from their Google Play confirmation email instead, and Discord says that gets a quicker turnaround. If you can't find the email, log in on a computer and use the steps above.
Step two: send the billing form
- Open Discord's billing support form, which has the short address dis.gd/billing, using the email address tied to your Discord account.
- Choose the right Type of Billing Issue. For a Premium App subscription, for example, that's Premium Apps.
- Answer every question and paste your payment ID where it's asked for.
- Wait for the confirmation email that your ticket's been received, then for the team's reply.
Send everything inside the window. Discord warns that failing to provide the requested information within the eligibility period may get the request denied. Send one ticket per issue, too, because multiple tickets slow the reply down.
Charged for an account you can't get into
This usually happens when you've lost access to the account's email or forgotten which address you used. Check your statement first: Discord charges show as DISCORD* or PAYPAL DISCORD. Unrecognised charges made through iOS go to Apple, and ones made through Google Play go to Google.
In the billing form, choose I want a refund for a subscription purchase, then say whether you still have access to the email address. Include the transaction date and amount, the purchase method, the payment method, a payment identifier such as the last 4 digits of the card or a PayPal invoice ID, and a screenshot from your bank or PayPal statement showing the amount, the date and the DISCORD* descriptor. Unless you're writing from the account that was charged, Discord won't accept its own receipts as proof. It aims to resolve these within 72 hours, though some take longer.
Stopping the renewal is a separate job from the refund. If you can still log in, cancel the subscription first so you aren't charged again.
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Don't go to your bank first
Discord asks you to contact its billing team before you file a dispute with your bank. A chargeback or bank dispute on a Discord transaction may get the account suspended while Discord investigates. It also says that refunds outside its standard refund policy may result in the account being disabled under its terms.
My advice on getting a Discord refund
Move fast. Five days isn't long, and the clock starts at the initial purchase, not when you spot the charge. Grab the payment ID on a computer, pick the exact billing category, and send one complete ticket with everything in it. Treat your single Nitro refund as precious, because once it's used, it's gone. And only think about your bank if Discord's billing team can't help.
Frequently asked questions
How long is the Discord refund window?
For Nitro, Server Boosts, Server Subscriptions and Premium App subscriptions, you need to ask within 5 days of the initial purchase.
Can I get a second Nitro refund?
No. Refunds are one-time per purchase category, so if you've had any Nitro subscription refund before, you won't be eligible for another.
Can I get a refund on Discord Orbs?
No. Discord can't refund purchases made with Orbs, but if your Orbs were spent without your permission, submit a billing ticket.
How do I get a refund for Nitro bought on an iPhone?
Purchases made on iOS are refunded through the iOS App Store, not by Discord.
Where do I find my Discord payment ID?
In the desktop app or a browser: User Settings, then Billing, then select the purchase. On mobile, check the purchase confirmation email.
Will a chargeback get my Discord account suspended?
It can. Discord says a bank dispute for Discord transactions may lead to account suspension pending investigation, so contact its billing team first.
