Cancel a Squarespace Subscription: What Stops and What Keeps Billing

Here's what catches people out. Every Squarespace subscription is independent, so ending the website plan leaves the others running. Google Workspace, Acuity Scheduling and Email Campaigns stay active and keep billing after the site goes offline, and a Squarespace domain keeps auto-renewing and stays linked to the cancelled site. Gift cards are the other one: active balances don't expire, but you can't refund them or move them to another site once you've cancelled, so Squarespace says to cancel and refund them first.

Ending a Squarespace website plan

1. Open the Billing panel of the site you'd like to cancel.
2. Under Subscriptions, click the subscription or plan.
3. Click Cancel subscription.
4. On an annual plan inside the refund window, choose Retain Access to keep the site until the cycle ends, or Get Refund Immediately to take it offline now. Then click Continue.
5. Review the Cancellation details and click Continue.
6. Fill in the short feedback form, or click Next to skip it.
7. If the Your other subscriptions panel appears, review it and click Continue, then click Cancel subscription to confirm.

If you're on a legacy pricing plan, you can't reactivate that same plan after cancelling, as of October 2026. You'd pick from the current plans instead, so think twice before cancelling an old plan you're happy with.

Squarespace subscriptions that outlive your website

Subscription	After the website plan ends, as of October 2026
Google Workspace	Stays active and is still billed through your dashboard
Acuity Scheduling	Stays active, and clients can keep booking through your scheduling page
Email Campaigns	The dashboard stays active and automated campaigns stop sending. You can still export mailing lists
Squarespace domain	Doesn't expire. Keeps auto-renewing and stays linked to the cancelled site
Store products and customer subscriptions	Cancelled
Domain bought elsewhere	Disconnect it from the site before you cancel

A billing failure email after you've cancelled usually means another subscription's still active. Log into your account dashboard and cancel each one individually.

Deciding what happens to your domain

You've got four choices. Keep the domain with Squarespace and connect it to any site later. Move it to a different Squarespace site before cancelling. Transfer it to another provider before cancelling. Or cancel it by switching off auto-renew, before or after the website goes, so it expires at the end of its billing cycle. Squarespace charges the renewal 15 days before the renewal date and emails the domain contacts 15 days before that charge. My guide to Squarespace domains covers moving and connecting them.

Cancelling outright has its own rules. A generic domain such as a .com registered in the past five days can be cancelled for a full refund, measured to the minute. After that, or for any country code domain, you can only disable auto-renew. A domain bought through a reseller like Google Workspace has to be cancelled with the reseller. Most cancelled domains become available to register again 1 to 3 days later, but there's no guarantee you'll get yours back, and the registrar can hold it indefinitely. Once cancelled, it can take up to 72 hours to stop connecting to your site.

A free legacy domain is a special case. When you cancel the site, you choose to let it expire or convert it to a paid domain, and once converted, it can't go back to being free.

What you can still reach once the site's expired

Visitors see a Website expired message on every domain, and the site becomes private, so search engines stop indexing it, though it can take several weeks for old pages to leave search results. You can still log in and use the Contacts panel, see past orders and issue refunds in Products and Services, export what's exportable from Import and export content, check invoices in the Billing panel and review contributor access in Permissions and Ownership. Cancelling also produces an invoice with nothing charged, as a receipt for the change.

Cancelling a trial rather than a paid plan

Trial sites expire automatically after 14 days, but you can cancel or delete one before that, and there are two routes. Cancelling, from Trial subscriptions in the Billing panel, hides the site from visitors but keeps it in your account until Squarespace's system removes it. Deleting, from the three dots next to the site in your account dashboard, removes it from your account entirely. An expired trial can be upgraded to a paid plan or extended for seven days, and Squarespace emails the owner seven days before deleting an inactive trial. There's more on that in my piece on the Squarespace free trial.

Bringing a cancelled site back online

Visit your site's address first. If it still loads, it's cancelled but active until the cycle ends, so open the Billing panel and click Resubscribe: your previous plan carries on and you're charged on the renewal date. If you see Website expired, click Owner login, update your payment method if a failed payment caused it, click Subscribe in the banner, choose one of the current plans and click Confirm and purchase. Content usually returns as you left it, though it can take a few hours to repopulate. If you took the annual refund, the site's already expired, so it's the second route.

Cancel, switch the cycle or delete for good

Cancelling isn't the only way to cut the bill. Switching to a monthly cycle takes effect at the end of the current cycle, while switching to annual is immediate. Downgrading keeps your features until the end of the current billing plan, but Squarespace doesn't refund downgrades. Website subscriptions are tied to one site, so you can't move one to a different site: you'd end it and start a new subscription there.

Deleting is permanent. You can only delete a site that's expired or cancelled with no active subscriptions and no Squarespace domain attached, and a monthly site can't be deleted until the current cycle ends, even after cancelling. Once it's gone, the content can't be recovered, Squarespace can't provide invoices for it, and linked third-party domains are disconnected.

My verdict on cancelling Squarespace

I'd cancel the website plan last, not first. Sort the domain, Google Workspace, Email Campaigns, Acuity and any gift cards while the site's still live, export what you need, then end the plan. If you're on an annual plan inside the refund window and you're sure, take the refund. Skip deleting the site unless you're certain you won't want it again, because cancelling keeps your data for a comeback and deleting doesn't.

Leaving a platform tidily is mostly a checklist, and checklists are exactly what I like to automate. I run AI training and workshops for teams, and help businesses with AI enablement and workflow automation, so the busywork runs itself and people get time back. Most of that work is with SaaS marketing teams and small businesses. Here's how we can work together.

Frequently asked questions

Does cancelling Squarespace cancel my domain?

No. A Squarespace domain doesn't expire when you cancel the website. It keeps auto-renewing until you disable auto-renew or cancel it.

Can I get a refund when I cancel Squarespace?

On an annual plan inside the refund window you can choose Get Refund Immediately, which ends service straight away. Monthly plans run to the end of the billing cycle, and downgrades aren't refunded.

What happens to my Squarespace site after I cancel?

Visitors see a Website expired message, search engines stop indexing it, and you can still log in to manage billing, domains and past commerce data.

Can I reactivate a cancelled Squarespace site?

Yes. Resubscribe from the Billing panel or log in from the expired site and subscribe. Legacy plans can't be reactivated, so you'd choose a current plan.

How do I cancel a Squarespace trial?

Trials expire automatically after 14 days. To cancel early, open the Billing panel, click Website under Trial subscriptions and click Cancel trial.