Getting the right hardware and software for your business is a balancing act. On the one hand, we’d all love to have state-of-the-art facilities. Who wouldn’t? On the other hand, technology is expensive and can’t always be the top priority when managing your budget.

The solution is to analyze your needs before you go to the shops. Rather than looking for the newest versions of every bit of kit your business uses, identify what’s currently underperforming in your business.

Below, we’ve identified a few tech areas that businesses often don’t upgrade until their current kit shuts down. If any of these apply to your business, it may be time to find some space in that budget.

1. Terminals/Operator Interfaces

Whether you’re a maritime engineer or run a PC repair shop, it’s vital to have a terminal that interacts easily with applications and displays information clearly. Older terminals that need reset frequently or don’t display information intuitively can cost you labor hours and make it harder to run diagnostics.

The best operator interfaces don’t just fulfill their purpose — they make your life easier by providing easy access to the most relevant information. Well worth upgrading if you’re using an old model.

2. Tills and PoS Systems

If your business is in retail or catering, it’s vital to keep your retail software up-to-date. Better technology means that new employees can adapt with minimal training, saving you time and money and avoiding embarrassing situations if customers make unusual requests.

Equally, if Gordon Ramsay’s Kitchen Nightmares taught us anything, it’s that a restaurant needs a sound PoS system. Upgrading your PoS system and till can dramatically improve communication between front and back-of-house, improve customer experience and ultimately pay for itself.

3. Quieter Keyboards

We all know the mind-numbing clack-clack-clack of ancient, chunky keyboards. It’s okay if you have your own office, but if your employees work in an open-plan environment, the noise from typing can be immensely distracting.

It’s not just your employees who suffer, either. In environments like call centers, there is a line of thinking that loud keyboards help to reassure customers that the representative is handling their inquiry.

This is a myth and a lazy excuse for not updating outdated hardware. Customers strongly dislike  the sound of keyboards mashing away in the background, as anyone working in customer feedback will know. Upgrade to a quieter model for a better customer experience and less distraction in your workplace.

4. Better Headsets

Sticking with call centers or offices with a lot of phone activity, another option is to upgrade your employees’ headsets. We know that not everybody talks clearly on the phone. We also know that customers and clients don’t enjoy hearing ‘could you say that again?’ repeatedly.

Don’t let it be the fault of your outdated technology. Better headsets can help cancel external noise and allow you to hear your customers more clearly. Listening is a fundamental rule of business success, so make sure you can do it well.

Conclusion

‘If it ain’t broke, don’t fix it’ holds true to an extent. You don’t necessarily need to upgrade technology that is performing reasonably well just because there’s a sleeker new version on the market. However, if your current model keeps crashing or producing errors, you may as well consider it broken.

Making smart investments in the tech side of your business will pay dividends in the long run. Keep a close eye on what’s slowing your performance. Gather regular employee feedback. Make the right choice.