- Start with the arrangement, not the software
- Strengths and weak spots of all-in-one funeral platforms
- Three names, one owner
- Case management, all-in-one, cemetery and aftercare
- Nine systems at a glance
- All nine, A to Z
- Advice before the funeral home signs anything
- A recent case, run twice
- Frequently asked questions
Case management and the family-facing layer are two different jobs, and plenty of homes buy one when they needed the other. Some tools below focus on case management, some bundle websites, payments and aftercare, and some also handle cemeteries and crematories. Map your arrangement process first, then compare systems built for that job. The nine below are unranked.
The phone rings at two in the morning with a first call, and whoever answers needs the case open, the family's details captured and the right people told, without hunting for a login. That's the real test of funeral home software, long before reports or dashboards. If you're reviewing Passare, what follows is nine alternatives for funeral directors and office managers weighing up their case management system.
Start with the arrangement, not the software
Before you look at any system, walk through one recent case on paper. Note every place the family's details were written down: the first call, the arrangement conference, the contract, the death certificate paperwork, the obituary, the service programme, the payment and the aftercare that followed. Then mark each place someone typed the same name or date again.
That list is your shopping list. A system that removes the retyping you do most is worth far more than one with a longer feature page. It also tells you whether you need a full case management system, or whether your current one is fine and what you're missing is a website, payments or aftercare layer on top.
Strengths and weak spots of all-in-one funeral platforms
The appeal of one platform is clear from how these vendors describe themselves. Afterword says vitals entered once flow into every document, statement and report. FDMS Pro says it can import cases from an old system, which takes some of the fear out of moving. Fewer places to type the same detail means fewer mistakes on a document a family will keep.
The weak spots show up in the same descriptions. Mortware describes base packages plus add-on modules, so ask exactly what's included in the version you'd start with. Tukios builds websites, tribute videos, payments and aftercare and says it integrates with case management systems, which means you're relying on that connection working well. And several names here share an owner, which narrows the real choice more than the number of logos suggests.
Three names, one owner
This is worth knowing before you book three demos. The FrontRunner site says it's now part of Tribute Technology. The Frazer Consultants site says the same thing. And the SRS Computing page sits on that same owner's web domain. So picking between some of these systems is partly picking within one company.
That isn't a reason to avoid them. It's a reason to ask each one directly how its product fits alongside the others in the group, which one is being developed, and whether you'd be asked to move again later.
Case management, all-in-one, cemetery and aftercare
Full case management
The browser-based case management option from SRS sits here, alongside The Director's Assistant from Continental Computers, whose maker stresses that it's privately and majority independently owned. That ownership point matters to some homes after reading the section above.
Cemetery and crematory work
Osiris Software covers funeral homes, cemeteries and crematories, with direct billing of client families through its own ePay. The modular system above also handles cemeteries.
Websites and the family-facing layer
The all-in-one platforms named above put websites, tribute pages and management software together. The aftercare platform described earlier works alongside a case system rather than replacing it.
Nine systems at a glance
| Tool | Kind of system | Who it's built for |
|---|---|---|
| Afterword | Case management and online planning | Homes wanting case work and online planning together |
| Continental Computers (The Director's Assistant) | Funeral home management software | Homes that value an independently owned supplier |
| FDMS Pro | Funeral home management system | Homes moving cases over from an old system |
| FrontRunner | All-in-one funeral software | Homes wanting websites and management from one place |
| Mortware | Funeral home and cemetery software | Homes that want to add modules over time |
| Osiris Software | Funeral, cemetery and crematory management | Homes that also run a cemetery or crematory |
| SRS Procession | Funeral home case management | Directors wanting simple, browser-based case work |
| Tribute Technology | Websites, marketing and management software | Groups wanting web, marketing and software together |
| Tukios | Websites, payments and aftercare platform | Homes adding websites and aftercare to a case system |
All nine, A to Z
Alphabetical, in no particular order. Each line reflects what the vendor says about its own software.
Afterword
Best for: Homes wanting case management, online planning and crematory software from first call to aftercare; the vendor says vitals entered once flow into every document.
Continental Computers (The Director's Assistant)
Best for: Managing funeral and cemetery work, with the web edition of The Director's Assistant as its best-seller; the vendor stresses it's privately and majority independently owned.
FDMS Pro
Best for: Moving from an old system, since the vendor says it can import existing cases, with the software hosted on Amazon Web Services.
FrontRunner
Best for: An all-in-one system covering websites, management software, florist ecommerce and tribute pages, pitched by the vendor as running your entire funeral home from one place.
Mortware
Best for: Building up over time, with base packages plus add-on modules and a cloud version called MCloud.
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Osiris Software
Best for: Cloud case management for funeral homes, cemeteries and crematories, with ePay for direct billing of client families, as the vendor describes it.
SRS Procession
Best for: Directors after straightforward case management with a browser-based online edition; the vendor calls Procession simple and comprehensive.
Tribute Technology
Best for: Funeral, cremation and cemetery businesses wanting websites, marketing and management software on one platform.
Tukios
Best for: Adding websites, tribute videos, payments and aftercare on top of a case management system it integrates with.
Advice before the funeral home signs anything
Move your records before you move your habits. Ask every vendor on your shortlist exactly which case records, documents and payment history they'll bring across, and get that answer in writing. Then ask the person who answers the phone at night to try the system, because they'll find the problems your office manager won't.
For a broader view of the category, my guide to funeral home software covers more options. If you're weighing whether a single platform suits a smaller home, the same funeral software roundup is a good place to compare approaches before you book demos.
A recent case, run twice
Take a recent case, with the family's permission or with names changed, and run it through two systems from the same group. Open it as a first call, record the arrangement, produce the contract and one printed document, take a payment and set up the aftercare follow-up.
Count how many times you typed the same detail and how many screens you passed through. The system where the case flowed from first call to aftercare with the least retyping is the one your staff will thank you for.
Do you make funeral home or cemetery software? Tool makers can ask to be considered for a featured place on this list.
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Frequently asked questions
What should funeral home software handle?
At minimum, case management from first call to final paperwork. Many systems add contracts, payments, websites, tribute pages and aftercare, so decide which of those you want in one place.
Can I move my existing cases to a new system?
Some vendors say they can import cases from an older system. Ask exactly what comes across, including documents and payment history, before you sign.
Do I need separate software for a cemetery or crematory?
Not necessarily. Several systems here say they cover cemeteries and crematories as well as funeral homes, so check that your specific workflow is included.
Is an all-in-one platform better than separate tools?
It depends on your home. One platform means fewer logins and less retyping; separate tools let you keep a website or aftercare service you already like. Test both approaches with a real case.
Why do several funeral software brands share an owner?
Some brands in this field are now part of the same company, according to their own sites. Ask each vendor how its product fits within that group before you commit.

