Is Mytrip Legit? Flight Booking, Fees and Refund Rules (2026)

Cheap flight sites are a gamble if you don't know what happens when something goes wrong. Mytrip appears in a lot of fare searches, so I wanted to see what it says about itself. Below is a plain-English summary of Mytrip's About page, FAQ page and travel conditions, with the parts that matter if you need to change or cancel.

Mytrip: who stands behind it

Mytrip's About page says it's proud to be a part of Etraveli Group. The footer names Mytrip / Gotogate, Inc. in Miami, Florida, and states that in-person customer support isn't available. So there's a named company and a postal address, but you'll be dealing with Mytrip online.

That's normal for flight booking sites. What matters more is the role it plays in your booking.

Mytrip as an intermediary, not the airline

Mytrip's travel conditions are direct about this. They say Mytrip only acts in its capacity as an intermediary between you and a service provider and doesn't provide the travel services itself. For flights, the agreement comes into effect directly between you and the relevant airline.

In practice, the airline operates the flight and sets the rules. Mytrip says the airline decides the conditions for changes and refunds, and that it has no influence over them.

Changing or cancelling a Mytrip flight

• Mytrip can handle a change or cancellation for you if the airline allows it.
• Change requests must reach Mytrip at the latest 24 hours before travel starts.
• For later requests, Mytrip recommends contacting the airline directly.
• Mytrip also sells its own cancellation protection, handled through Mytrip customer service. Read its terms separately.

The 24-hour line is easy to miss. If you realise on the day of the flight that something is wrong, go to the airline first rather than waiting for Mytrip to reply.

Mytrip service fees and refunds

The travel conditions list fees charged by Mytrip itself. They include 17 US dollars per passenger to find an alternative flight after an airline schedule change or cancellation, and 45 US dollars per passenger for customer-requested changes or cancellations. Mytrip adds that airlines may charge their own fees on top.

Question	What Mytrip's travel conditions say
Who sets change and refund rules?	The airline. Mytrip says it has no influence over them.
Where do refunds go?	To the original form of payment, following the provider's terms.
When does Mytrip refund me?	Only where it has already received the money from the service provider.
Is there a fee to change?	Yes, Mytrip lists service fees per passenger, and the airline may charge more.

The takeaway is simple: a low fare can grow once you add Mytrip's fee and the airline's own charge. If you think your plans might shift, work out the full cost of a change before you book.

The Mytrip Best Price Guarantee in the app

Mytrip promotes a Best Price Guarantee, but the terms limit it. It applies only to flight bookings made and paid for through the official Mytrip app, claims must be submitted within 72 hours of booking, and Mytrip says it may change or end the programme at any time. If you booked on the website, check whether it applies before you count on it.

Getting help from Mytrip

The FAQ page sends you to sign in to My Bookings to contact Support, and lists categories such as Ticket changes and cancellation, Payment and Before I book. Start there, and keep your booking reference to hand. I'm not copying contact numbers here, so use the details on Mytrip's own site.

What to check before booking a flight with Mytrip

1. Type the website address yourself instead of following an advert.
2. Look at the airline named on your fare and read its own conditions.
3. Add up the fare, any Mytrip fee and the airline's charge for a change.
4. Note the 24-hour deadline for change requests.
5. Decide whether the app-only price promise matters to you.
6. Save the confirmation email and the airline's own booking reference.

Travelling for a conference or a client? My notes on choosing a travel backpack and planning a first ski holiday cover more of the trip once your seat is booked.

Spotting fake Mytrip messages

Flight booking is a favourite for scammers. If you get a message about a cancelled flight that asks for your card number, or a refund that needs you to pay first, don't act on it. Open the Mytrip site yourself and sign in to My Bookings, or check your airline's app with the reference from your confirmation.

My view on whether Mytrip is legit

From its own pages, Mytrip is a real booking site belonging to Etraveli Group and listing a company address in Florida. It's clear that it's an intermediary and that the airline sets the rules. That's a legitimate model, but the fees, the 24-hour deadline and refund timing mean you should read the conditions before paying. They can change, so check the current version.

Frequently asked questions

Is Mytrip legit?

Its own pages describe a real flight booking site, part of Etraveli Group, with Mytrip / Gotogate, Inc. listed in Miami, Florida. Read the travel conditions before you book.

Do I book with Mytrip or the airline?

Mytrip's travel conditions say it only acts as an intermediary, and that for flights the agreement comes into effect directly between you and the relevant airline.

Does Mytrip charge fees to change a flight?

The travel conditions list service fees per passenger, including 45 US dollars for customer-requested changes or cancellations. Airlines may charge their own fees on top.

What's the deadline for asking Mytrip for a change?

Mytrip says change requests must reach it at the latest 24 hours before travel starts. For later requests it recommends contacting the airline directly.

When will Mytrip refund me?

Mytrip says refunds follow the provider's terms and go to your original form of payment, and it only processes one where it has already received the money from the provider.