- Who is behind Berlook
- What Berlook sells and what it says about materials
- Berlook returns: what the policy says
- Who pays for Berlook returns, and how refunds arrive
- Berlook shipping, delivery times and customs
- How to check Berlook's reviews without being fooled
- Fake Berlook sites and social ad copies
- Is Berlook legit?
- Frequently asked questions
Berlook is an online swimwear and activewear store, and its terms name Xibor Limited as the operator, with a Hong Kong address and Hong Kong law. Its policy pages spell out a return window, who pays return shipping and how refunds are made. The catch is that returns cost you postage, and duties may be added.
Berlook turns up a lot in social ads, and ads for swimwear brands you've never heard of are exactly where people get nervous. I can't tell you how any single order will go, so I've read the store's own policy pages and listed what they commit to, plus the checks I'd do before paying.
Who is behind Berlook
The store's terms of service say it's operated by Xibor Limited, registration number 3078244, and give a Hong Kong address that the page says isn't a return address. The terms say they're governed by the law of Hong Kong. So it isn't a high street name, but it does publish an operator, a number and a governing law, which is more than the fake shops I see copying brands.
On its Our Story page, Berlook describes itself as designing swimwear, beachwear and activewear, and says it was established when the Covid-19 pandemic made the team realize the importance of the ecosystem. The page doesn't state a headquarters or office location, so I'm not going to guess one.
What Berlook sells and what it says about materials
The store's navigation lists swimwear, beachwear, plus size swimwear and activewear. Berlook says its recycled materials are backed by certifications such as GRS or ECONYL. I can't verify certificates from a web page, so treat that as the brand's description. If a certificate matters to you, ask customer service which product it covers and request proof before you buy.
Berlook returns: what the policy says
This is where the policy page is most useful, because it's specific. Berlook's return policy says requests must be submitted within 30 days of package delivery, and approved return packages must be sent back with a tracking number within 7 days.
Condition rules matter more with swimwear. The policy says items must be received in new condition, unworn and unwashed, with the hygienic liner and tags intact. Final sale items, gift cards and accessories aren't returnable.
- Tell Berlook you want to return before posting anything back.
- Keep the liner and tags on and don't wash or wear the item.
- Post it with tracking inside the time window and keep the receipt.
- Don't send it to the address on the parcel: the policy says returns go to its return warehouses, so use the address customer service gives you.
Who pays for Berlook returns, and how refunds arrive
According to the policy, the customer pays return shipping, and original shipping costs and taxes are non-refundable. That can make a small order a poor bet if the size is wrong, so check the size guide first.
Refunds go to the original payment method and may take up to 14 business days after the return reaches the warehouse. Customer service says it replies within 48 hours. If you pay by card or PayPal, you keep the payment method's own dispute route, which is worth knowing before you order from any unfamiliar shop.
Berlook shipping, delivery times and customs
Berlook's shipping policy says the warehouse needs 48 hours to process a paid order. Delivery estimates are in business days and vary by country: 7-12 days for the US, 5-10 days for the UK and 8-14 days for Australia. It doesn't say where orders ship from, and I'd rather tell you that than invent it.
The policy says prices don't include duties or taxes, which your country's customs office may add. If you're ordering from outside the US, that's the extra cost to expect, so check it before checkout. Berlook's terms list payment methods including Mastercard, Visa, PayPal, American Express and Apple Pay.
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| What I checked | What Berlook's own pages say |
|---|---|
| Operator | Xibor Limited, registration number 3078244, Hong Kong address |
| Return window | 30 days from delivery, then 7 days to post back |
| Return postage | Paid by the customer |
| Refund method | Original payment method, up to 14 business days |
| Customs | Duties and taxes not included in prices |
How to check Berlook's reviews without being fooled
Reviews are tricky for any lesser-known store. Berlook has its own Reviews page, and a brand's own page will naturally show its best side. For an outside view, read independent write-ups, look for photos that show fit and fabric, and ignore reviews that sound alike. My guide on spotting a fake product review lists the patterns to watch for.
It also helps to know where reviews come from. My list of product review sites for shoppers explains what those sites can and can't tell you.
Fake Berlook sites and social ad copies
A popular brand name is easy to copy. A lookalike address, a deep discount on a trending swimsuit or a shop that only takes bank transfers should make you stop. Before paying, type the official address yourself, check the policy pages exist and use a payment method with dispute rights.
- Be wary of a social ad that sends you to an address that's slightly different from Berlook's own.
- Don't pay by bank transfer, gift card or crypto to a shop you can't verify.
- Screenshot the product page, price and policy before you order.
- Contact customer service with a simple question first and see whether you get a reply.
Is Berlook legit?
On the evidence of its own pages, it's a working online store with a named operator, a registration number and detailed policies. What it doesn't give you is a street address you can visit or a stated shipping origin. The real trade-offs are paying for returns, waiting for refunds and possible customs charges. If those suit you and you pay by a protected method, the risk is the ordinary one of buying from a shop you don't know yet.
Frequently asked questions
Is Berlook legit?
Berlook's terms name Xibor Limited, registration number 3078244, as the operator, with a Hong Kong address and Hong Kong law. It publishes return, shipping and privacy policies.
What is Berlook's return policy?
Its policy says requests must be made within 30 days of delivery, and approved parcels must be posted back with tracking within 7 days. Items must be new, unworn and unwashed with the liner and tags intact.
Who pays for returns at Berlook?
The policy says the customer pays return shipping, and original shipping costs and taxes are non-refundable.
How long do Berlook refunds take?
Berlook says refunds go to the original payment method and may take up to 14 business days after the return reaches its warehouse.
Will I pay customs on a Berlook order?
Berlook's shipping policy says prices don't include duties or taxes, and your country's customs office may add them.
