- Reporting someone's Snapchat account from the Chat screen
- Reporting a single Snapchat message, Snap or Story
- Reporting a Snapchat Public Profile
- Reporting someone on Snapchat who has blocked you
- What happens after you report someone on Snapchat
- Snapchat reporting when you feel unsafe
- Spotting fake Snapchat support accounts
- If the Report option is missing on Snapchat
- Frequently asked questions
To report someone on Snapchat, go to the Chat screen, press and hold their name, tap Manage Friendship, then tap Report. The detail people miss: Snapchat doesn't tell the person who reported them, and if they've blocked you, you can still report their account through Snapchat's support site.
Most of us never think about the report button until we need it, and then it's usually at a stressful moment. Someone is sending messages you don't want, a Story crosses a line, or an account is pretending to be Snapchat staff. I'd rather you knew the steps before that happens, so you'll find them all in one place below.
Snapchat lets you report a whole account or a single piece of content, and the route depends on where you spotted the problem. If you manage a Snapchat account for a business, the same tools protect your brand from impersonators and spam. Everything here follows Snapchat's own help centre.
Reporting someone's Snapchat account from the Chat screen
This is the route to use when the problem is the person, not one message. Snapchat's help article gives these steps:
- Open Snapchat and go to the Chat screen.
- Press and hold the person's name.
- Tap Manage Friendship.
- Tap Report, then follow the prompts to say what's wrong.
Pick the reason that fits best. Snapchat reviews reports against its Community Guidelines and Terms of Service, so a specific reason helps its team judge what they're looking at.
Reporting a single Snapchat message, Snap or Story
Sometimes it's one thing that needs flagging. Snapchat's help centre says to press and hold it, and the wording changes slightly depending on the type of content:
- A Chat message: press and hold it and tap Report. This works in one-on-one chats, Group Chats and Topic Chats.
- A Snap or Story: press and hold it and tap Report Snap. Snapchat says this covers Direct Snaps, My Stories, Shared Stories, Public User Stories, Snaps on the Snap Map and Spotlight.
- A Story tile you'd rather not see: press and hold it and tap Report Tile, or Hide if you'd just like fewer like it.
Reporting the specific item is often more useful than reporting the account, because it shows Snapchat exactly what happened. If both the person and their messages are a problem, there's nothing stopping you doing both: report the worst message first, then report the account from the Chat screen. Custom stickers, Sounds, ads and Lenses made by other Snapchatters can be reported in a similar way, by pressing and holding them or using the Report option in their menu.
Reporting a Snapchat Public Profile
Public Profiles belong to creators, brands and well-known names. If one is posting harmful content or copying someone else, Snapchat's steps are:
- Open the Public Profile.
- Tap the menu icon at the top.
- Tap Report.
- Choose a reason and tap Submit.
This is the one I'd point business owners to if a fake profile pops up using their name or logo.
Reporting someone on Snapchat who has blocked you
Here's where people get stuck. If someone has blocked you, Snapchat's help says you can't report them in the app. You can still report their account through Snapchat's support site, help.snapchat.com, if you believe they've shared harmful or inappropriate content involving you or someone else. Snapchat's main reporting article also links a web form for anyone who can't use the app.
What happens after you report someone on Snapchat
Two worries come up again and again: will they know it was me, and will anything happen? Here's what Snapchat says:
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| Question | What Snapchat's help says |
|---|---|
| Will they know I reported them? | Snapchat doesn't share your identity or any details about who submitted the report with the person reported |
| Will they be told anything? | If content is removed, the account holder may be notified |
| What gets checked? | Reports are reviewed against the Community Guidelines and Terms of Service |
| Can I follow up? | In-app reports can be tracked under My Reports |
Content that doesn't break the rules may stay up, which can be frustrating. If that happens and you still don't want contact with the person, you've got other tools: remove them as a friend, block them, or tighten who can contact you in your privacy settings. If you later change your mind about a block, my guide on how to unblock someone on Snapchat explains the steps.
Snapchat reporting when you feel unsafe
A report helps Snapchat act on its own platform, but it isn't an emergency service. If someone is harassing or threatening you, report it to the platform and, if you're in danger, contact the police. I'd also take screenshots of anything threatening before you block, so you have a record. If you're a parent, Snapchat's Family Center has its own reporting route for a teen's friends.
Spotting fake Snapchat support accounts
One scam is worth knowing about. Snapchat's help article says its employees will never contact you through Snap or Chat to help you, and that you should report any account that claims to. So if someone messages you saying they're from Snapchat and asks for your password or a login code, it's not Snapchat. Report the account using the Chat screen steps above, then block it.
Small businesses get targeted this way too, often with messages claiming an account will be shut down unless you act fast. Real account notices don't arrive as a Chat from a stranger. If you'd like more on how brands use Snapchat well, rather than how scammers misuse it, my look at a Snapchat marketing strategy is a good read.
If the Report option is missing on Snapchat
- You may be pressing a Group name rather than a person. Open the group, then press and hold the message or the member you want to flag.
- The person may have blocked you, in which case use the support site instead.
- Your app may be out of date. Update it from your app store and try again.
Frequently asked questions
How do I report someone on Snapchat?
Go to the Chat screen, press and hold their name, tap Manage Friendship, then tap Report and follow the prompts.
Does Snapchat tell someone who reported them?
No. Snapchat says it doesn't share your identity or any details about who submitted the report with the person reported. They may be notified if content is removed.
Can I report someone on Snapchat who blocked me?
Not in the app. Snapchat says you can still report their account through its support site at help.snapchat.com.
How do I report a single message on Snapchat?
Press and hold the message and tap Report. It works in one-on-one chats, Group Chats and Topic Chats.
Will Snapchat staff ever message me in the app?
No. Snapchat says its employees will never contact you through Snap or Chat, so report any account that claims to be Snapchat support.
