Crisp shows five plans: Free, Mini, Essentials, Plus and Enterprise, with Mini, Essentials and Plus priced per month, per workspace. Enterprise is unique pricing through a demo, as of Nov 2026.
Crisp is a customer support platform with a shared inbox, website chat, an AI chatbot and a knowledge base. Most support tools charge you for every agent. Crisp doesn't, and that changes which numbers you need to watch.
Per workspace, not per seat
Each paid plan's a flat figure per workspace, with a set number of seats included: 2 on Free, 4 on Mini, 10 on Essentials and 20+ on Plus. You aren't adding a charge each time you add a teammate, as long as you stay within the seats included.
| Plan | Price as shown | Billing basis | Main limit | Who it suits |
|---|---|---|---|---|
| Free | Listed as Free, 'Forever' | No billing | 2 seats included; no AI credits included | For solopreneurs and entrepreneurs. Your first shared inbox |
| Mini | $45 per month, per workspace | Per month, per workspace | 4 seats included; around 90 automated conversations; $5 included AI credits | For early-stage companies who want to improve their customer service |
| Essentials | $95 per month, per workspace | Per month, per workspace | 10 seats included; around 450 automated conversations; $25 included AI credits | For small companies requiring a full-featured customer support platform |
| Plus (Best value label on page) | $295 per month, per workspace | Per month, per workspace | 20+ seats (and more); around 1350 automated conversations; $75 included AI credits | For medium-sized businesses looking for an AI-powered omnichannel customer support software |
| Enterprise | Unique pricing (ask for a demo) | Set through a demo | Custom | Created for large-scale companies |
All figures are as shown on the page, as of Nov 2026, and there's no per-agent line to add.
The small print on AI credits and tax
With seats bundled in, what runs out first is AI credits. Mini includes $5 of credits, which the page puts at around 90 automated conversations, and Essentials includes $25, around 450. Plus includes $75 of credits, around 1350. Free doesn't include any. Credits beyond the included amount are listed as extra, and the page's conversation counts are approximate, so they're a guide rather than a promise.
Two more details are easy to miss. The FAQ says VAT is not included in plan prices, so the figure you see isn't the one you'll pay if VAT applies to your business. Tax rules vary by country, so check with your accountant or tax authority. And the omnichannel inbox, covering WhatsApp Business, Instagram DMs and SMS, only begins at Essentials. If you answer customers on those channels, Mini won't bring them in.
Upgrading across Crisp plans
- Free: website chat widget, shared inbox, mobile applications, chat SDKs, contact form, e-commerce integrations and push notifications.
- Mini: all the free features plus a shared email inbox, shortcuts, chat triggers, private notes, a custom email domain, unlimited data retention and internal search.
- Essentials: all the Mini features plus customer data management, the omnichannel inbox, a workflow automation builder, an omnichannel AI chatbot, a knowledge base, analytics, and routing rules and assignment.
- Plus: all the Essentials features plus an AI-first support suite, unlimited task automations, a ticketing system, 100+ integrations, white labelling, enhanced rate limits and advanced analytics.
- Enterprise: dedicated onboarding, a personalised SLA, enhanced rate limits, custom features and team training.
The step to Essentials brings the channels and the automation builder; the step to Plus brings ticketing, white labelling and advanced analytics. If you're new to running chat on your site, our guide on setting up live chat for your business covers the basics, and our checklist of live chat features for small businesses helps you work out which tier's features you'd use.
Trial and the Free plan
Free is listed as forever, with 2 seats. The page also offers a 14 days free trial with all Crisp features and no card required, on any plan. That'll give you time to see how quickly your included AI credits go before you pick a tier.
If you're comparing Crisp with other tools, our guides to Help Scout alternatives and AI chatbots for customer service cover several different models.
Plain advice from Crisp's page
The page shows flat per-workspace figures, with tiers separated by included seats, included AI credits and channels: the omnichannel inbox and workflow builder start at Essentials, and ticketing, white labelling and advanced analytics start at Plus. Enterprise is unique pricing through a demo, and VAT is not included in plan prices.
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So the two numbers to bring to the page are how many people answer customers and how many automated conversations you expect each month. The included credits, more than the seats, are what'll separate one tier from the next.
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Frequently asked questions
Does Crisp have a free plan?
Yes. Free is listed as forever with 2 seats and no AI credits included, as of Nov 2026.
Does Crisp charge per seat?
No. Paid plans are priced per month, per workspace, with a set number of seats included.
How many AI conversations does Crisp Mini include?
Mini includes $5 of AI credits, which the page puts at around 90 automated conversations.
Are Crisp prices shown with VAT?
No. The FAQ says VAT is not included in plan prices.
Which Crisp plan includes WhatsApp and Instagram?
The omnichannel inbox, covering WhatsApp Business, Instagram DMs and SMS, begins at Essentials.
