- Notes, scheduling and coaching: how many do you need in one place?
- Eight meeting tools in alphabetical order
- What each tool is built for, at a glance
- Grouped by the job you're hiring it for
- Bot or no bot: check how each one records
- My advice for sales and customer teams
- Five checks before the first client call
- Frequently asked questions
Pick a replacement AI meeting tool by deciding how many jobs you want it to do. If you only need accurate notes and action items, a dedicated notetaker is simpler. If you want calls to update your CRM and coach reps, choose a tool built around sales data, and test how it records before using it with clients.
Do you want one tool that handles everything around a meeting, or a sharper tool that does one part of it well? That's the real question behind most searches for Avoma alternatives. It bundles note-taking, scheduling, call coaching and CRM updates, and plenty of teams find they only use half of that. Here are eight options, sorted by the job they're built for.
Notes, scheduling and coaching: how many do you need in one place?
The tool you're leaving covers three jobs at once. That's handy if you use all of them, and it's dead weight if you don't. A founder who wants clean notes from client calls needs something very different from a sales manager who reviews ten reps' calls a week.
Start by listing what you'd lose if you cancelled tomorrow. If the answer is mainly summaries and action items, any good notetaker will cover you. If it's coaching and CRM updates, you'll need a tool that understands deals and accounts. And if your biggest complaint is bad audio on calls, there's a tool on this list that starts there.
Eight meeting tools in alphabetical order
These are listed A to Z, in no particular order of preference.
Claap
Best for: Sales teams who want calls, meetings and email turned into CRM updates and rep coaching, recorded with or without a bot, as the vendor describes it.
Fellow
Best for: Organisations that need meeting recording, transcripts, summaries and automatic action items, with enterprise security controls and a vendor pledge of no AI training on your data.
Fireflies
Best for: Teams wanting notes, tasks and workflow automation across meetings, email, chat and CRM, building what the vendor calls a searchable knowledge base of your work.
Grain
Best for: Growing customer-facing teams who want meeting summaries, account insights and coaching suggestions, captured on any platform with or without a bot, per the vendor.
Krisp
Best for: People on noisy calls who want background noise removed first, with recording, transcription and summaries of meetings and calls added on top.
Otter
Best for: Anyone who wants real-time transcription, automated summaries and action items, which the vendor says turn each meeting into searchable knowledge.
Read AI
Best for: Mixed-platform teams who move between Teams, Google Meet, Zoom and desktop and mobile apps and want one notetaker that works across all of them.
tl;dv
Best for: Small teams recording, transcribing and summarising Zoom, Google Meet and Microsoft Teams meetings, with a free plan the vendor says needs no bot.
What each tool is built for, at a glance
| Tool | Type | Good for |
|---|---|---|
| Claap | Sales call recorder for CRM | Filling the CRM from calls, meetings and email |
| Fellow | Secure meeting assistant | Recorded, summarised meetings with security controls |
| Fireflies | AI meeting assistant | Notes, tasks and workflows across meetings, email and CRM |
| Grain | Notetaker for teams | Summaries, account insights and coaching for growing teams |
| Krisp | Noise cancellation and notes | Clean call audio plus transcripts and summaries |
| Otter | AI meeting agent | Live transcription with summaries and action items |
| Read AI | Notetaker across apps | Notes across Teams, Meet, Zoom, desktop and mobile |
| tl;dv | Meeting recorder and notes | Recording and summarising Zoom, Meet and Teams calls |
Grouped by the job you're hiring it for
Notetakers first. Read AI, Otter, tl;dv, Grain and Fellow put the meeting record at the centre. They differ in emphasis: one is about working across every meeting app you use, one leans into live transcription, one targets the three big video platforms, one adds account insights and coaching for customer teams, and one stresses security controls and a promise not to train AI on your data. If notes are the main job, start with this group.
CRM and workflow tools. Claap and Fireflies push what's said in meetings into the systems your team already uses. One records sales calls, meetings and email to fill your CRM and coach reps; the other takes notes and automates tasks across meetings, email, chat and CRM. These suit teams who want fewer manual updates after every call.
Audio first. Krisp starts by cancelling background noise on calls and then adds recording, transcription and summaries. It's the odd one out, and that's the point. If people keep asking you to repeat yourself, fixing the audio first may matter more than a smarter summary.
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Bot or no bot: check how each one records
Some of these tools join your call as a visible bot. Others say they can capture meetings with or without one. That difference matters more than it sounds. A bot in the participant list tells everyone the call is being recorded, which some clients appreciate and others find off-putting. Recording without a bot is quieter, but it puts more weight on you to tell people.
Rules on recording calls and getting consent vary by country, and sometimes by region within a country. Check what applies where you and your clients are, and if in doubt, ask the regulator or an adviser. Whatever the law says, telling people at the start of the call keeps trust intact.
My advice for sales and customer teams
Don't buy the biggest bundle because it looks like better value on paper. Buy the tool that does the job you'd miss most, and do it well. Run one week of real calls through two options side by side, then compare the summaries for accuracy, not length. The one that gets names, numbers and next steps right is the one to keep.
If you're a sales team, look hard at how each tool writes back to your CRM, because that's where the hours are saved. If you mostly need notes, pick the simplest option your team will open without being reminded. For more context, see my guide to AI note takers and my list of conversation intelligence software.
Five checks before the first client call
- Join a test meeting from each platform your team uses and confirm the tool records it.
- Look at how the recording shows up to other attendees, whether as a bot, a notice or nothing at all.
- Read the summary of a call with lots of jargon and check it caught names and terms correctly.
- Find where recordings are stored and who in your team can see them by default.
- Delete a recording and confirm it's gone from every place the tool copied it to.
Do you make AI meeting notes or call recording software? Tool makers can ask to be considered for a featured place on this list.
Want your tool on this list? Featured spots and reviews here are paid partnerships. Here's how to partner with me.
Related: coaching: guidelines and how to pitch.
Frequently asked questions
What does an AI meeting notetaker do?
It records or listens to your calls, turns speech into a transcript and writes a summary with action items. Some also send those notes to your CRM or task manager so you don't have to copy them across.
Do I need a notetaker built for sales teams?
Only if you want call data to update deals and help coach reps. If you mostly need a record of what was agreed, a general notetaker is simpler and quicker to set up.
Can a notetaker record without joining the call as a bot?
Some tools say they can, using a desktop app or another method. Test it yourself, because how a tool records changes what other people on the call can see.
Is it legal to record sales calls?
It depends on where you and the other people on the call are based. Requirements vary, so check the rules with the regulator or an adviser in your country before recording.
Will AI notes replace writing my own call notes?
For most routine calls, they'll save you a lot of typing. Read them before sharing, though, because names, numbers and accents can still trip up a transcript.
How do I pick between two similar notetakers?
Record the same real meeting with both, then compare which summary is more accurate and which one your team finds easier to search later.