Pylon shows three plans: Professional and Advanced with per-seat figures on an annual contract, and Enterprise on a custom quote. Its AI features run on credits, and the page prints no credit price, as of Nov 2026.
Pylon is a B2B support platform that brings Slack, Teams, email and WhatsApp requests into one queue, with AI agents on top. The page sums up its own model in one line: you pay for the seats and AI credits your team uses, never per ticket. That's two parts to the bill, and only one of them has a printed figure.
The small print behind the seat figure
Seats are only part of it. The page says agentic features run on credits, and Support Agent, Assist Agent, Automations, AI issue QA and Backtesting all show Credits required on every tier. Credits can be bought for a year or as you go, and topped up inside Pylon.
The page includes a credit estimator, and its default scenario gives a range such as 6,800 to 14,000 credits a month. What it doesn't print is a price per credit. So the AI side of the bill is a sales conversation, and there's no figure on the page to plan with.
Two add-ons sit outside the seat figure too. Phone is a separate $35 per seat/month, and SAML SSO is an add-on even on Advanced. It's only included on Enterprise.
Pylon's plans at a glance
| Plan | Price as shown | Billing basis | Main limit | Who it suits |
|---|---|---|---|---|
| Professional | $89/seat on an annual contract | Per seat, annual contract | 10 AI trigger conditions included; 2 issue field autofill included; 1 additional training data source | Core support with analytics, automations and integrations |
| Advanced (Recommended) | $139/seat on an annual contract | Per seat, annual contract | Unlimited AI trigger conditions, training data and field autofill | Adds RBAC, customer portal, custom reporting and data warehouse |
| Enterprise | Custom quote | Sales quote | Custom | A custom quote worked out with the sales team |
Both seat figures are on an annual contract, as of Nov 2026. The page also lists viewer seats on Professional, which helps if colleagues only need to read the queue.
Moving up the Pylon tiers
- Professional: viewer seats, core support, out-of-the-box analytics, automations, skills, broadcasts, MCP, API and integrations, with 10 AI trigger conditions, 2 issue field autofill and 1 additional training data source.
- Advanced: everything in Professional plus RBAC, a customer portal, custom reporting, a data warehouse, more chat-app support, custom objects, AI reports, issue auto-translation and issue anomaly detection, with unlimited AI trigger conditions, training data and field autofill. SAML SSO is an add-on here.
- Enterprise: everything in Advanced plus an MSA and SAML SSO included, on a custom quote.
The page marks Advanced as recommended. In practice the jump from Professional is about reporting, permissions and the customer portal, and about removing the caps on AI trigger conditions and training data.
Add-ons listed on the page
Account Intelligence is $10 per customer account/month. Phone is $35 per seat/month. SAML SSO is an add-on for Advanced. And credits for agentic features, covering Support Agent, Assist Agent, Automations and AI issue QA, are bought for a year or as you go.
If AI agents are the main reason you're looking at Pylon, it's worth comparing how other tools charge for the same thing. Our guides to AI chatbots for customer service and Help Scout alternatives cover several different models.
Trials and the Enterprise route
There's no free plan. The FAQ says Pylon offers free trials for prospects, and that your sales representative will work with you on setting up the demo organisation. So even the trial starts with a conversation rather than a sign-up button.
If you're putting together a shortlist, our guide on comparing support and live chat providers is a useful set of questions to take into those calls.
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Plain advice from Pylon's page
The page shows two published seat figures on an annual contract, with Advanced separated from Professional by reporting, permissions, the customer portal and unlimited AI limits. Enterprise is a custom quote. AI agents need credits on every tier, and the page prints no credit price, so that part of the bill comes from sales.
So the questions for a Pylon call are clear: how many seats, how many credits your expected volume uses, and what those credits are charged at. The page answers the first and leaves the other two to the conversation.
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Frequently asked questions
How much is Pylon per seat?
The page shows $89/seat on an annual contract for Professional and $139/seat on an annual contract for Advanced, as of Nov 2026. Enterprise is a custom quote.
How much do Pylon AI credits cost?
The page doesn't print a credit price. It shows an estimator and says agentic features run on credits, so the credit figure comes from sales.
Does Pylon have a free plan?
No. The FAQ says Pylon offers free trials for prospects, set up with a sales representative.
Is SAML SSO included on Pylon Advanced?
No. SAML SSO is an add-on for Advanced and included on Enterprise.
Does Pylon charge per ticket?
No. The page says you pay for the seats and AI credits your team uses, never per ticket.
