- What Snapchat is used for, in Snapchat's own words
- The Snapchat screens and what each one is for
- Snaps and Chats: the everyday use of Snapchat
- Why Snapchat messages seem to vanish
- Stories, Spotlight and following creators on Snapchat
- Using Snapchat as a creator or small business owner
- Snapchat for Web and the minimum age
- What Snapchat isn't used for
- Finding your way around Snapchat for the first time
- Frequently asked questions
Snapchat is used to keep in touch with friends and family through Snaps (pictures and short videos), Chats, and voice and video calls. Snapchat's own parents page calls it a communication service for real friends. It also has Stories, Spotlight and a Public Profile, and Snapchat says Chats are deleted by default after they've been viewed.
If you've only ever heard of Snapchat as the app your nieces and nephews use, it can look like a mystery. I get asked what it's for more often than you'd think, usually by small business owners and creators wondering whether it belongs in their plans.
I'm going by what Snapchat says in its own help centre and its page for parents. I've kept to what Snapchat states about itself, and menus can differ a little between app versions.
What Snapchat is used for, in Snapchat's own words
Snapchat's parents FAQ describes it as a communication service that most people use to connect with their real friends and family. The ways it lists are chatting, Snapping (which it describes as talking through pictures), and voice and video calls.
That tells you the main job. It's built around sending things to people you already know, not around building a public audience first. That's a useful thing to hold on to when you decide whether it suits you.
The Snapchat screens and what each one is for
Snapchat's How to Use Snapchat page walks through the main areas. Think of the app as a handful of screens you move between:
- Camera: where you take a Snap. It's the screen the app opens on.
- Chat screen: swipe right from the Camera. Snapchat says this is where you find your friends' Snaps, Stories and Chats in one place.
- Stories screen: swipe left from the Camera. It holds Publisher content, plus Snaps and Stories from people you follow, creators and the community.
- Spotlight: open it with the right-facing triangle at the bottom of the screen. Snapchat describes it as a place to discover the world of Snapchat and see perspectives across its community.
- Profile screen: tap your profile icon to open My Account, where you manage your Stories, add friends and update your settings.
Snaps and Chats: the everyday use of Snapchat
Most people open Snapchat to send a Snap or a Chat. A Snap is a picture or short video, often with a caption or a filter on it, sent to one friend, a group or your Story. A Chat is a text message in a conversation.
Snapchat says the order of friends on the Chat screen depends on who you keep in touch with most and who has been in touch most recently. You can also call a friend by voice or video from a conversation. If you want to send a spoken message instead, my guide to sending a voice message on Snapchat covers the steps.
Why Snapchat messages seem to vanish
The thing most people know about Snapchat is that messages disappear. Snapchat's help centre says deleting is the default, and the timings depend on what you've sent:
- Snaps in a one-to-one or group chat are designed to be deleted once every recipient has viewed them.
- Unopened Snaps are designed to be deleted after 31 days.
- Chats are deleted by default 24 hours after everyone in the conversation has viewed them, or 31 days after being sent, whichever comes first.
Snapchat adds that a Chat can be kept longer if someone saves it, replies to it or reacts to it. Anyone in the conversation can change the Delete Chats setting. If you want the detail on removing something you've sent, my guide to deleting messages on Snapchat shows what friends see.
Stories, Spotlight and following creators on Snapchat
Beyond private messages, Snapchat has places to share more widely. A Story is a collection of Snaps your friends can watch. On the Stories screen you'll also see Snaps and Stories from people you follow and from creators. Snapchat says you can press and hold a Story tile and tap Subscribe to see more of it, or tap See less like this to see fewer like it.
Spotlight is the discovery feed. Snapchat says you can tap the heart to favourite something to personalise your feed, and find your favourites from your Profile. For a creator or small brand, this is where a short video can reach people who don't follow you yet.
Using Snapchat as a creator or small business owner
Snapchat also has a Public Profile and creator features, which is where a business or personality would show up. The help centre covers adding a profile picture and other details there. If you're thinking about it for work, a few honest questions help:
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- Are your customers the sort of people who use Snapchat to talk to friends?
- Can you make short, casual video regularly without it feeling like a chore?
- Would you rather build a following on a platform you already know well?
If you do start posting, my guide to going live on Snapchat explains what Snapchat's help says about live video.
Snapchat for Web and the minimum age
Snapchat isn't only a phone app. Its help centre says Snapchat for Web lets you chat, call friends and more from a desktop at web.snapchat.com.
On age, Snapchat's parents FAQ says teens must be at least 13 to create an account. It also says it offers extra protections for teens, and that by default location-sharing is off.
What Snapchat isn't used for
It's worth being clear about the limits. Snapchat's help centre notes that a person can still take a screenshot or a picture of your screen with another device, so don't send anything you wouldn't want kept. The disappearing design is a default, not a promise that nothing can ever be saved.
If someone is bothering you, block them or report the account in the app. Snapchat's parents page says it gives teens and parents ways to report a safety concern confidentially. If you're ever in danger, contact the police as well.
Finding your way around Snapchat for the first time
- Open Snapchat and look at the Camera screen.
- Swipe right to see the Chat screen and your friends.
- Swipe left to see the Stories screen.
- Tap your profile icon to open My Account and the settings.
- Add a friend or two before you try anything else, since Snapchat is built around people you know.
Frequently asked questions
What is Snapchat mainly used for?
Snapchat's parents page describes it as a communication service people use to connect with real friends and family through chatting, Snapping, and voice and video calls.
Why do Snapchat messages disappear?
Snapchat says deleting is the default. Chats are deleted 24 hours after everyone has viewed them or 31 days after being sent, whichever is sooner, unless someone saves, replies or reacts.
Can I use Snapchat on a computer?
Yes. Snapchat's help centre says Snapchat for Web lets you chat and call friends from a desktop at web.snapchat.com.
What is Spotlight on Snapchat?
Snapchat describes Spotlight as a place to discover content from across its community. You open it with the right-facing triangle at the bottom of the screen.
How old do you have to be to use Snapchat?
Snapchat's parents FAQ says teens must be at least 13 to create a Snapchat account.
Is Snapchat only for young people?
Snapchat's own pages talk about friends and family in general. It doesn't say it's only for one age group, apart from the minimum age of 13.


