Tidio shows five plans as of Nov 2026: Free, Starter, Growth (Popular), Plus and Premium. Starter, Growth and Plus show a starting figure, Premium says contact for pricing, and the Lyro AI agent and Flows sit beside them as separate add-ons.
Most help desk tools charge by the agent. Tidio, a customer service platform with live chat, tickets, the Lyro AI agent and Flows automation, mostly doesn't. Its page is built around conversations and visitors, and that changes how you should read every number on it.
The usage small print: why a Tidio plan figure is a floor
You don't pick a seat count here. You pick Billable conversations, from 50 up to 2,000, plus Lyro AI conversations and Flows visitors reached, each from its own slider. The Lyro AI agent and Flows are also listed as add-ons with their own starting prices. So the figure on a plan box is where your bill starts, not where it ends.
The FAQ explains what counts. A conversation becomes billable once a human agent replies or proactively starts a chat, so chats the AI handles alone aren't counted against that allowance. Plus makes the structure explicit: it starts at $300/mo. plus monthly usage.
Tidio's five plans, as of Nov 2026
| Plan | Price as shown | Billing basis | Main limit | Who it suits |
|---|---|---|---|---|
| Free | No charge; the FAQ also describes a Free Customer Service plan | Not applicable | Flows limited to 100 unique visitors per month; limit refreshes after 30 days | Not stated on the page |
| Starter | $24.17/mo. (figure shown on the page) | The page doesn't say whether this figure is monthly or annual billing | 100 Billable conversations; 50 Lyro AI Agent conversations (one-off); 100 Flows visitors reached | Page: handle all customer conversations in one tool |
| Growth (Popular) | Starts at $49.17/mo. (as of Nov 2026) | The page doesn't say whether this figure is monthly or annual billing | From 250 Billable conversations | Page: faster replies with smart automation |
| Plus | Starts at $300/mo. + monthly usage (as of Nov 2026) | The page doesn't say whether this figure is monthly or annual billing; usage is added on top | Custom Billable conversations; custom number of seats; custom limits | Page: premium features, priority support, and advanced team management |
| Premium | Contact for pricing | Custom | From 3,000 Lyro AI conversations; guaranteed 50% Lyro AI resolution rate | Page: guaranteed ongoing AI deployment, expert insights, and custom solutions at volume |
Monthly or annual: what the page leaves out
The page has a Monthly and Annually toggle, with '2 months free' on annual, but the figures in its text aren't labelled with a billing basis. The page doesn't say whether a shown figure is the monthly rate or the annual rate expressed per month, so we haven't guessed. Flip the toggle on the vendor's page and check which number you're looking at before you plan around it.
What moves up between the Tidio plans
- Starter: live chat and ticketing, a live visitors list, operating hours, basic analytics and live chat channels.
- Growth: everything in Starter, plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing preview, viewed pages history and macros.
- Plus: everything in Growth, plus premium support, a dedicated success manager, discounted usage rates, departments, multiproject, custom branding, ticketing automations, OpenAPI and pay by wire transfer.
- Premium: everything in Plus, plus pay-per-resolution billing, a mobile SDK, AI insights and CSAT, a super admin role, custom analytics, Advanced Copilot, SSO, compliance, Slack support and Lyro AI as a managed service.
The FAQ also says that more than 2,000 billable conversations or 1,000 Lyro AI conversations needs a custom plan. If you're still deciding what a chat tool should do for you, our guide to live chat features small businesses use is a useful checklist.
The Lyro and Flows add-ons
Both add-ons can be bought stand-alone, and both have a 7-day free trial, per the page:
- Lyro AI Agent: starts at $32.50/mo. from 50 Lyro AI conversations.
- Flows: starts at $24.17/mo. from 2,000 visitors reached.
If an AI agent is the main thing you're shopping for, our roundup of AI chatbots for customer service covers the wider field.
Trial and downgrade
Paid plans have a 7-day free trial with all features and no credit card. At the end of the trial, the FAQ says the account is downgraded to Free unless you upgrade, so nothing is charged automatically, but the paid features stop. Setting up for the first time? Our walkthrough on setting up live chat for your business covers the steps.
Plain advice on what Tidio's page shows
The page shows five plans that separate mainly by billable conversations (100 on Starter, from 250 on Growth, custom above), with Lyro AI and Flows priced as add-ons and Plus billed as a starting figure plus monthly usage. Premium needs a sales conversation, and the page doesn't state a billing basis for its figures.
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Frequently asked questions
How much is Tidio as of Nov 2026?
The page shows, as of Nov 2026, a Free plan, Starter at $24.17/mo., Growth starting at $49.17/mo., Plus starting at $300/mo. plus monthly usage, and Premium as contact for pricing. The page doesn't say whether these are monthly or annual billing figures.
What is a billable conversation in Tidio?
Per the FAQ, a conversation is counted once a human agent replies or proactively starts a chat. Starter includes 100, and Growth starts from 250.
Is Lyro AI included in Tidio plans?
Starter lists 50 Lyro AI Agent conversations as a one-off. Beyond that, the Lyro AI Agent is an add-on starting at $32.50/mo. from 50 Lyro AI conversations, and it can be bought stand-alone.
Does Tidio have a free plan?
Yes. A Free plan is shown, with Flows limited to 100 unique visitors per month. Paid plans have a 7-day free trial, after which the account is downgraded to Free unless you upgrade.
When do I need a custom Tidio plan?
The FAQ says more than 2,000 billable conversations or 1,000 Lyro AI conversations needs a custom plan.
