- Who is behind TicketNetwork and how it sells tickets
- The TicketNetwork guarantee in its own words
- TicketNetwork fees, postponed shows and what I couldn't confirm
- What courts and regulators have said about TicketNetwork
- Is TicketNetwork safe for a one-off purchase?
- Fake ticket scams that use resale brand names
- My verdict on TicketNetwork
- Frequently asked questions
Yes, TicketNetwork is a real company, founded in 2002 and based in South Windsor, Connecticut, that connects buyers with ticket sellers and publishes a money-back guarantee. The catch is that it's a resale platform, prices can be above face value, and it has settled cases over how it advertised tickets.
If you've landed on TicketNetwork through a search for cheap seats, a bit of suspicion is healthy, because the ticket world is full of lookalike sites. I've read TicketNetwork's own guarantee page and what Wikipedia records about its legal history, and I'll tell you what looks reassuring and what doesn't.
Who is behind TicketNetwork and how it sells tickets
TicketNetwork's site says TicketNetwork, Inc. was founded in 2002 and is based in South Windsor, CT. It says it connects you to more than 150,000 events worldwide, with tickets coming from professional ticket-selling companies and trusted ticket sellers. So it isn't the venue's box office and it isn't the official primary seller for most events.
Think of it as a resale platform: independent sellers list tickets, and TicketNetwork provides the site and the buyer terms. Its home page carries a plain notice that resale ticket prices may be above face value. That honesty is worth noting, and it's also the single biggest reason to compare the price with the venue's own box office first.
The TicketNetwork guarantee in its own words
TicketNetwork's guarantee section describes a money-back guarantee. It says your tickets will be legitimate and arrive in time for the event, and that if your experience falls short you're covered. It breaks the promise into parts, which I find more useful than a vague slogan.
- Legitimate tickets: sellers are vetted and tickets should be valid for entry.
- Matching seats: you should get the tickets you ordered or comparable alternatives, and sellers must tell you about significant seating changes.
- Timely delivery: physical tickets are meant to ship early enough for at least one delivery attempt before the event, and you need to be available to receive them.
- Cancellation refund: if an event is permanently cancelled you get a refund, excluding delivery fees.
Notice the fine print: for hard-stock tickets, the seller may require them to be returned first. And a guarantee only helps if you use it in the way the terms describe, which is why I'd keep every confirmation email and screenshot of the listing you bought.
TicketNetwork fees, postponed shows and what I couldn't confirm
I couldn't retrieve the page that sets out fee amounts or what happens when a show is postponed or moved rather than permanently cancelled. The guarantee page only addresses a permanent cancellation, so I won't guess about the rest. Before you pay, read the checkout screen carefully, because the total at the end is the number that counts.
A good habit with any resale site is to screenshot the seat details, the total price and the delivery method before you confirm. If something looks different afterwards, you'll have evidence to put in front of the seller or your card issuer.
What courts and regulators have said about TicketNetwork
This is the part many glossy reviews skip. According to Wikipedia, in 2019 TicketNetwork and Ticket Galaxy agreed to a 1.55 million dollar settlement with the New York Attorney General, who said the companies misled customers into buying speculative tickets for concerts and other live events. A speculative ticket is one a seller lists before they hold it.
Wikipedia also records that in 2023 TicketNetwork agreed to pay 825,000 dollars to Canada's Competition Bureau and to change how it advertises ticket prices. And in an earlier case, a 2009 New Jersey lawsuit against TicketNetwork and others was dismissed in 2010, with the judge ruling that TicketNetwork wasn't the seller. So the record is mixed, and it's fair to show both sides.
| What I checked | What the record shows |
|---|---|
| Company age | Founded in 2002, per TicketNetwork's site |
| Location | South Windsor, Connecticut |
| Buyer guarantee | Money-back guarantee set out on its site |
| Resale pricing | Its site says prices may be above face value |
| New York case | 1.55 million dollar settlement in 2019, per Wikipedia |
| Canada case | 825,000 dollars agreed in 2023, per Wikipedia |
Is TicketNetwork safe for a one-off purchase?
Put together, TicketNetwork looks like a real, established business that has had to answer for its advertising, and that has since published a guarantee. For a one-off purchase, that's usually enough to proceed with care, but it doesn't mean the cheapest listing is always a good deal. Check the seat location, the total cost and the delivery method, and compare it with the venue's own ticket page.
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Reviews can help, but they need reading with a sceptical eye. My guide to spotting a fake review lists the patterns to watch, and the best product review sites for shoppers covers where to look for fairer opinions than a vendor's own testimonials.
Fake ticket scams that use resale brand names
Fake tickets are rarely sold by the platform itself. They're sold by strangers using its name. A message on social media offering 'sold-out' tickets at a bargain, with a request to pay by bank transfer or gift card, is a trap. Payment methods like those are hard to reverse.
- Buy inside the platform's own checkout, never through a private message.
- Never pay a stranger by bank transfer or gift card.
- Type the website address yourself rather than tapping a link in an advert.
- Be wary of listings that seem far cheaper than every similar seat.
- Use a card, so you have a dispute route if the tickets don't arrive.
My verdict on TicketNetwork
It's a real resale platform with a stated guarantee, a long operating history and a published location. It has also settled cases over how tickets and prices were advertised, which is a reason to read each listing and your final total carefully. Compare the price with the venue's box office, keep your confirmations and pay only through the checkout.
Frequently asked questions
Is TicketNetwork a real company?
Yes. Its site says TicketNetwork, Inc. was founded in 2002 and is based in South Windsor, CT.
Does TicketNetwork have a guarantee?
Its guarantee section describes a money-back guarantee covering legitimate tickets, matching seats, timely delivery and a refund if an event is permanently cancelled, excluding delivery fees.
Are TicketNetwork tickets sold at face value?
Not necessarily. Its home page notes that resale ticket prices may be above face value.
Has TicketNetwork been in legal trouble?
According to Wikipedia, it agreed a 1.55 million dollar settlement with the New York Attorney General in 2019 and agreed to pay 825,000 dollars to Canada's Competition Bureau in 2023.
How do I avoid fake tickets?
Buy inside the platform's checkout, never pay a stranger by bank transfer or gift card, and keep your confirmations and screenshots.
