- What Kicks Crew is and how it describes itself
- How Kicks Crew says it checks that sneakers are real
- How long a Kicks Crew order takes to reach you
- Kicks Crew returns: window, fee and store credit
- What Kicks Crew won't take back
- Changing the size of a Kicks Crew order
- Import duties and taxes on Kicks Crew orders
- Spotting fake sites that copy the Kicks Crew name
- Kicks Crew at a glance
- Is Kicks Crew worth a try?
- Frequently asked questions
Kicks Crew is a real online-only sneaker store whose own help centre describes how it verifies items, ships and handles returns. The catch is the small print: orders go through 7-10 business days of processing and verification before they ship, refunds come as store credit, a 15% restocking fee applies, and you pay any import duties yourself.
Sneaker buyers ask me about Kicks Crew because the prices can look lower than the big names and the brand isn't one you see on every high street. That's a fair reason to pause before you pay. I haven't taken anyone's word for it here. I've read Kicks Crew's own help centre, and what follows is what it says about authenticity, delivery, returns and import charges.
What Kicks Crew is and how it describes itself
According to its help centre, Kicks Crew operates exclusively online and doesn't have any physical retail stores. That alone doesn't make it good or bad, but it does mean there's no shop to walk into if something goes wrong, so the written policies matter more than they would at a local trainer shop.
The same help centre says it offers worldwide shipping to most countries, with shipping fees that vary by delivery location and are calculated at checkout. Check the cost at the last step of checkout rather than assuming it from a listing page.
How Kicks Crew says it checks that sneakers are real
The Kicks Crew article on authenticity says its products come from verified retail partners and brands that meet its verification standards, and that each item goes through a quality inspection process before it ships. Notice what that wording describes: a sourcing and inspection process. It isn't the same thing as a stand-alone authentication service that issues a certificate for a pair you already own.
Kicks Crew's delivery page adds that items in one order may come from different retail partners. So a basket of three pairs can arrive on different days, with separate tracking numbers, and Kicks Crew says that's normal.
How long a Kicks Crew order takes to reach you
This is the part that surprises people. Kicks Crew's page on delivery times says an order has two stages. The first is Processing and Verification, which takes 7-10 business days. The second is Shipping and Delivery, which depends on your location and the courier.
- Don't buy for a birthday or an event that's days away.
- Watch for the email with your tracking number, which Kicks Crew says it sends once the item ships.
- You can check progress in your account or from the order status link in your confirmation email, so there's no need to contact support early.
Kicks Crew returns: window, fee and store credit
Returns are where I'd read the small print twice. Kicks Crew's help article says you must submit your return request within 14 days of delivery, and that you must contact customer support first with your order number and the item's SKU. It says returns sent without prior approval will be rejected.
Here's what the article says happens next:
- Refunds are issued as Kicks Crew store credit for a future purchase, not back to your card.
- A 15% restocking fee is worked out on the purchase value of the returned item, including the original shipping fee and any sales taxes, and it's deducted from your credit.
- The original shipping fee isn't refundable.
- You pay the cost of sending the item back.
In plain terms, a return is possible but it isn't free. If you're unsure about sizing, that matters before you click buy.
What Kicks Crew won't take back
The help article lists items that aren't eligible for return: trading cards and collectibles, final sale products and marketing giveaways. It also says items returned worn, damaged, with tags removed or with a damaged original box can't be returned. Keep the box and tags in good condition until you're sure the pair fits.
Changing the size of a Kicks Crew order
Kicks Crew has a separate help article on exchanges. It describes a one-time size exchange for eligible items, requested within 14 days of delivery, with the items unworn and the tags and original box intact. You contact support first, and each item is reviewed on its own.
The costs sit with you: the article says you pay return shipping, the reshipping of the new size and any price difference, with applicable taxes and charges invoiced to you. It also says the new size is sent only once the returned item passes inspection and the size is confirmed in stock. If the size you want isn't available, Kicks Crew says you may receive a partial refund as store credit.
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Import duties and taxes on Kicks Crew orders
According to Kicks Crew's shipping information page, it doesn't prepay duties or taxes. The page says the buyer is responsible for customs duties, import taxes, VAT, GST and brokerage fees set by the destination country, that the prices shown on the site don't include them, and that Kicks Crew can't estimate them for you. If you're ordering from outside the US, look up your own country's customs rules before ordering.
I can't tell you what you'll owe, and neither can Kicks Crew. It depends on your country and the value of the order, so a quick look at your customs authority's website is worth the five minutes.
Spotting fake sites that copy the Kicks Crew name
Because sneaker prices attract copycats, type the address yourself or use a bookmark rather than clicking a link in an advert or direct message. Be careful with look-alike spellings of the name, and with any site that asks you to pay by bank transfer or gift card. If you also shop for second-hand luxury, my guide to whether Fashionphile is legit covers a different kind of authenticity check.
Kicks Crew at a glance
| What I checked | What Kicks Crew's own pages say |
|---|---|
| Where it sells | Online only, no physical stores |
| Authenticity | Verified retail partners plus quality inspection before shipping |
| Processing time | 7-10 business days before the item ships |
| Return window | Request within 14 days of delivery, after contacting support |
| Refund type | Store credit, minus a 15% restocking fee |
| Return shipping | You pay it |
| Duties and taxes | Not prepaid; the buyer is responsible |
Is Kicks Crew worth a try?
Kicks Crew is a real online store with written policies you can read before you order, and that's the main thing I'd want from any shop I hadn't used before. It's also a store where you should expect a wait, store credit rather than cash refunds, and import charges that depend on where you live. If those terms suit you and you're sure of your size, it can make sense for a small first order. If you sell on other platforms yourself, my piece on whether Etsy is legit shows the same buyer-protection questions from a seller's point of view.
Frequently asked questions
Is Kicks Crew legit?
It's a real online-only store, and its own help centre sets out how it verifies items, how long orders take and how returns work. The main catch is the policy detail: store credit for refunds, a 15% restocking fee and a 7-10 business day processing stage.
Does Kicks Crew sell real sneakers?
Kicks Crew says its products come from verified retail partners and brands that meet its verification standards, and that each item goes through a quality inspection process before shipping. That describes its process, so read the policy rather than relying on it as a certificate.
How long does Kicks Crew take to deliver?
Kicks Crew says an order has a Processing and Verification stage of 7-10 business days, followed by shipping that depends on your location and the courier. Items in one order may ship separately with separate tracking numbers.
Can I get my money back from Kicks Crew?
Kicks Crew's help article says refunds are issued as store credit for a future purchase, after a 15% restocking fee, and that the original shipping fee isn't refundable. You must request the return within 14 days of delivery and get approval from support first.
Do I pay customs duties on Kicks Crew orders?
Kicks Crew's shipping page says it doesn't prepay duties or taxes, and that the buyer is responsible for customs duties, import taxes and similar charges set by the destination country. It says it can't estimate them.
Does Kicks Crew have a physical store?
No. Its help centre says Kicks Crew operates exclusively online and doesn't have any physical retail stores.
