- Travel agency software side by side
- Ten tools for travel agents, A to Z
- The core jobs travel agency software takes on
- Independent advisor, host agency or established agency?
- Questions to put to a travel software supplier on a demo
- Setting up a travel CRM without losing client history
- Travel agency software pitfalls worth avoiding
- Why a smaller travel tech company can be worth a look
- Shortlisting travel agency software with confidence
- Frequently asked questions
The right travel agency software depends on how you sell: independent advisors usually want an all-in-one CRM and itinerary builder, while established agencies may need fuller back office tools. This page lists ten options in no particular order, then covers the jobs to cover, demo questions and how to move client history safely.
Whether you're a homeworking travel advisor or a small agency with a few desks, the admin around each trip adds up fast. Enquiry notes, quotes, supplier confirmations, itineraries and client documents all need to live somewhere, and email alone isn't it. Good travel agency software brings that work into one place so you can spend more time planning trips and less time searching for things.
Below you'll find ten tools that travel agents and small agencies use, listed alphabetically and in no particular order. Some are all-in-one platforms for independent advisors, some focus on beautiful itineraries, and a few are fuller CRM and back office systems for established agencies. I've taken the descriptions from each tool's own website and directory listings, not from a ranking.
Travel agency software side by side
In the free plan column, Yes would mean a permanent free version stated on the tool's own site. Trial only means a free trial for a set period with no ongoing free plan. No means neither is stated, which usually means you'll book a demo first. Terms change, so check each site before you decide.
| Tool | Type | Good for | Free plan |
|---|---|---|---|
| AXUS | Itinerary and traveller app | Shared itineraries with a mobile app for travellers | Trial only |
| ClientBase | Travel agency CRM | Client profiles, trip history and agency marketing lists | No |
| Inspiretec | Travel CRM and reservations | CRM, reservations and web tools for UK travel firms | No |
| moonstride | Travel CRM and back office | Enquiries, quotes, bookings and supplier records together | No |
| Safari Portal | Itinerary and proposal builder | Interactive itineraries and print-ready proposals | Trial only |
| Tern | Travel business platform | Proposals, client tools and back office for advisors | Trial only |
| Tourwriter | Itinerary and operations software | Bespoke multi-day trips for luxury travel designers | No |
| Travefy | Itinerary and CRM platform | Itineraries, proposals and marketing tools for advisors | Trial only |
| TravelJoy | All-in-one advisor platform | CRM, itineraries and booking tools for independent advisors | Trial only |
| Wetu | Itinerary and content platform | Branded itineraries from a shared content library | Trial only |
Ten tools for travel agents, A to Z
AXUS
Best for: Advisors who want to build itineraries, collaborate with suppliers and hand clients a tidy mobile travel app.
ClientBase
Best for: Established agencies that want a long-standing travel CRM holding client profiles, trip details and booking history.
Inspiretec
Best for: UK agencies and tour operators that want CRM, reservations and website tools from one travel technology supplier.
moonstride
Best for: Agencies and homeworkers who want enquiries, quotes, bookings and back office records linked in one cloud system.
Safari Portal
Best for: Advisors and DMCs who send visual digital itineraries and print-ready proposals and want tasks and contacts alongside.
Tern
Best for: Solo advisors and growing agencies who want proposals, client tools and back office work on one platform.
Tourwriter
Best for: Travel designers and advisors building bespoke, multi-day luxury trips who need itineraries and operations to stay linked.
Travefy
Best for: Agents who want polished itineraries and proposals plus CRM and marketing tools from a widely used name.
TravelJoy
Best for: Independent travel advisors who want CRM, itinerary building and client forms in one easy, advisor-focused tool.
Wetu
Best for: Agents, DMCs and operators who want branded itineraries built from a content library, with an offline traveller app.
Want AI doing the heavy lifting in your marketing?
I build the systems that handle the boring 80 percent, so you get your week back. Done properly, with the human kept in.
The core jobs travel agency software takes on
Most travel agents need help in the same few places. Map these against your own week, then look for the tool that covers your biggest headaches.
- Client records: preferences, passport reminders, past trips and family details kept on one profile.
- Enquiries and quotes: capturing leads from your website or social channels and turning them into a proposal.
- Itineraries: day-by-day plans with photos, maps and supplier details that look good on a phone.
- Bookings and suppliers: tracking what's confirmed, what's pending and who you need to chase.
- Client forms and documents: traveller details, signed terms and travel documents in one place.
- Marketing: keeping in touch with past clients so they come back for the next trip.
If you're also using AI to speed up research, my guide to AI tools for planning itineraries sits well alongside any of the tools above.
Independent advisor, host agency or established agency?
- New and independent advisors usually want an all-in-one tool that's quick to set up, with a CRM, itinerary builder and client forms.
- Advisors working under a host agency should check what the host already provides before adding another system.
- Small agencies with staff need shared client records, user access and tidy handovers between team members.
- Tailor-made and luxury specialists often care most about rich, multi-day itineraries and supplier content.
- UK agencies and tour operators may want a supplier that understands their reservations and back office setup.
Questions to put to a travel software supplier on a demo
- Is the software built for advisors selling to travellers, or for tour operators and DMCs selling to the trade?
- Can I import my existing client list and past trips, and how long does that usually take?
- What does the itinerary look like on a traveller's phone, and does it work without a signal?
- Can clients fill in forms and see their documents without emailing me back and forth?
- How does it connect with the booking tools, suppliers and email I already use?
- Is there a free trial, and can I build a real itinerary during it?
- How do I export my data if I ever decide to leave?
A dedicated client portal is another option if your travel software doesn't give clients a clean place to find their documents.
Setting up a travel CRM without losing client history
- Clean your client list before you import it. Merge duplicates and remove contacts you no longer need.
- Decide which trip details really matter, such as preferences, travel companions and key dates, and map them to fields.
- Build one itinerary template and one proposal template before you start client work in the new system.
- Move new enquiries first and let trips already in progress finish where they are.
- Keep a full export of your old records in a safe place, especially past bookings and signed terms.
Travel agency software pitfalls worth avoiding
- Choosing tour operator software when you're an advisor, or the other way round. The workflows are quite different.
- Judging only on how itineraries look, without checking the CRM and admin side you'll use every day.
- Running two systems in parallel for months, so nobody knows which one holds the latest notes.
- Skipping training. A short setup session saves weeks of guessing.
- Forgetting GDPR. Client data includes passports and personal details, so check where it's stored and who can see it.
Why a smaller travel tech company can be worth a look
Many travel tools come from small, specialist teams, sometimes founded by former advisors or tour operators. That often means features that fit how agents work, friendly support and a product that changes in response to feedback.
Do a little homework first. Check the tool is still being developed, read recent reviews in software directories, and ask how they handle data backups and exports. If you work with travellers abroad, my notes on eSIMs for international travel are handy for client tips too.
Do you make software for travel agents or travel agencies? Tool makers can ask to be considered for a featured place on this list.
Shortlisting travel agency software with confidence
Pick two tools that match the kind of agency you run and test each with a real trip, from enquiry to final itinerary. Send it to a friendly client or a colleague to see how it looks on their phone. The one that saves you the most chasing, and that your clients find easy, is usually the right fit for your agency.
Frequently asked questions
What is travel agency software?
It's software that helps travel agents and agencies run their business, covering client records, enquiries, quotes, itineraries, bookings and client documents. Some tools do all of this, while others focus on one area such as itineraries.
Is there free travel agency software?
Most tools in this category offer a free trial rather than a permanent free plan, and some only offer a demo. Check each supplier's own site for current terms before you move client data across.
Do independent travel advisors need a CRM?
It helps once you have more than a handful of clients. A CRM keeps preferences, past trips and key dates in one place, so you can follow up at the right time and offer a more personal service.
What's the difference between agency software and tour operator software?
Agency and advisor tools focus on selling trips to travellers, with CRM, proposals and itineraries. Tour operator and DMC systems focus on building and managing products, supplier contracts and selling to the trade.
Can travellers see their itinerary on their phone?
Many itinerary builders create a mobile version or a traveller app, and some work offline. Ask to see the traveller view during any trial or demo.


