To connect Gmail to HubSpot, go to Settings, General, Email, click Connect email account, enter your Gmail address, connect to Google and click Allow on the permissions screen. That links your individual work email, so you can send one-to-one emails from the CRM and log them. Zapier is an alternative for automation.
Check these three blockers first
Before you click anything, rule out the things that stop the connection outright. HubSpot's Knowledge Base lists them plainly, and each one saves you a frustrating half hour.
- Gmail accounts using Google's Advanced Protection Program aren't supported as an individual work email.
- Users with a View-Only seat can't connect their individual work emails.
- One email account can't be both your individual work email and a team email in HubSpot.
The last one catches small teams who use a shared hello@ address. If that inbox is already connected as a team email, connect your own address as the individual work email instead.
Connecting your Gmail inbox
- In HubSpot, click the settings icon in the top navigation bar, then General in the left sidebar, then the Email tab.
- Click Connect email account. If you want inbox automation, tick Turn on inbox automation.
- Click Connect your inbox, enter your email address and click Next, then click Connect to your email provider.
- Read the Gmail screen about what to expect and click Continue, then choose or log in to your Google account.
- Review the required permissions and click Allow.
- You're sent back to HubSpot settings, where a dialog confirms your Gmail inbox is connected.
What changes once Gmail is connected
Connecting an individual work email lets you send one-to-one emails from the CRM, log emails to the CRM, send sequences emails and use HubSpot's sales tools in your inbox. You can send and receive Gmail messages, schedule sends and edit drafts inside HubSpot, and log and track the emails you send there.
You can connect more than one individual work email to send from, and HubSpot also supports Microsoft Outlook, Microsoft Exchange and other accounts over IMAP. Microsoft 365 shared mailboxes, ActiveSync, Amazon SES and Amazon WorkMail are listed as unsupported.
If sequences are why you're connecting, my HubSpot email sequence prompt pack gives you a head start on the copy.
Your tracked emails aren't private
This is the part I'd want every team member to know before they connect. HubSpot says the correspondence you track will be visible to other users in your HubSpot account. That's the point of a shared CRM, but it means a tracked email about a personal matter or a sensitive negotiation is visible to colleagues. Track client and prospect conversations, and leave anything else untracked.
The IMAP route and Zapier
You can also connect Gmail through IMAP. HubSpot says that gives it access only to your email address, password, server information, email metadata and message bodies, and it doesn't require connecting any other G Suite applications. Some people prefer it for that narrower access.
Zapier is the other route when you want automation rather than an inbox inside HubSpot. Its Gmail and HubSpot page lists templates such as creating HubSpot contacts from new Gmail emails and sending Gmail emails for new HubSpot contacts. That's handy for a simple enquiry inbox that should feed the CRM without anyone logging emails by hand.
Which route suits you
For most people the native connection is the right call: it puts your inbox inside the CRM, logs conversations on the contact and gives you sequences. Pick IMAP if you'd rather HubSpot saw less of your Google account. Pick Zapier if nobody needs to work from HubSpot day to day and you only want new emails or contacts copied across. You can start with one and add another later, so don't overthink it.
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Disconnecting later
If you change inboxes or leave the account, go to Settings, Integrations, Email Integrations and click Disable to remove the integration.
My advice for a small sales team
Connect each person's own Gmail as their individual work email, keep shared inboxes as team emails, and agree as a team what gets tracked before anyone starts. Then send yourself a test from the CRM and check it logs on the contact. If you'd rather track opens without moving into HubSpot, my list of email tracking Chrome extensions covers lighter options, and the HubSpot setup checklist covers the rest of the account.
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Frequently asked questions
Where do I connect Gmail in HubSpot?
Settings, General, the Email tab, then Connect email account.
Can I connect more than one inbox?
Yes. You can connect multiple individual work emails.
Who can see my tracked emails?
HubSpot says correspondence you track is visible to other users in your HubSpot account.
Why can't I connect my Gmail?
Advanced Protection Program accounts, View-Only seats and an account already used as a team email are listed as blockers.
How do I disconnect it?
Go to Settings, Integrations, Email Integrations and click Disable.
