Featurebase shows four plans: Free, Growth, Professional and Enterprise, with the three paid plans priced per seat. The page doesn't say whether the paid figures are monthly or yearly billing, as of Nov 2026.
Small print first: the seat figure isn't the whole bill
Featurebase is a customer support suite with live chat, an inbox and ticketing, a help center, surveys and an AI agent called Fibi. The seat figures are easy to find. What's easier to miss is that two AI charges sit on top of them.
Fibi AI Agent adds $0.49 per resolution on every paid plan. Human handovers are free, and the page mentions discounts for high volume. AI Copilot comes with 10 free Copilot conversations per seat per month, and after that unlimited usage is $19/seat/mo on top of the plan. So the bill grows with how much your AI resolves and how much your team leans on Copilot, not only with seats.
There's one more limit: the Free plan stops at 1 seat. The moment a second person needs to answer customers, Free is over.
Featurebase's plans in one table
| Plan | Price as shown | Billing basis | Main limit | Who it suits |
|---|---|---|---|---|
| Free | $0 forever | Free | 1 seat | For individuals to get started |
| Growth | $29 per seat / month | Not stated on the page (Monthly / Yearly toggle shown) | per seat | For fast-growing startups |
| Professional (Most popular) | $59 per seat / month | Not stated on the page (Monthly / Yearly toggle shown) | 20 free Lite seats | For scaling and multi-team orgs |
| Enterprise | $99 per seat / month (button: Book a demo) | Not stated on the page (Monthly / Yearly toggle shown) | 50 free Lite seats | For large organizations |
The page has a Monthly and Yearly (-20%) toggle and both Billed yearly and Billed monthly labels, but it doesn't say which one the displayed figures reflect. They're quoted here exactly as shown, as of Nov 2026, with no basis implied.
The upgrade path across Featurebase plans
Free
The Free plan covers live chat, inbox and ticketing, unlimited conversations, a help center, the mobile app, and SOC 2 Type II and GDPR, all for 1 seat.
Growth
This plan adds Fibi AI Agent, the email channel, AI Copilot and macros, banners and surveys, reports and exports, API, MCP and webhooks, and integrations. Email, Fibi and the API all start here, so it's the first plan where the AI agent's per-resolution charge applies.
Professional
The next tier adds extra chat-app channels, workflows and SLAs, round-robin assignment, a private and multilingual help center, AI translations, and CRM integrations. The page marks it as the most popular plan.
Enterprise
The top tier adds a multi-brand workspace, a Microsoft Teams channel, SAML SSO and SCIM, custom admin roles, Azure DevOps and AD, and help with security questionnaires. Its button reads Book a demo.
Lite seats on the upper plans
Professional includes 20 free Lite seats and Enterprise 50. The page doesn't spell out what a Lite seat can do compared with a full seat, so ask before you count on them for people who answer customers every day. For colleagues who only need to look in occasionally, they could make a real difference to the seat count.
Free plan and trial
Free is $0 forever with 1 seat. There's also a 10-day free trial with no credit card required, which is long enough to switch on Fibi and see how many conversations it resolves before you're charged per resolution.
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Plain advice from Featurebase's page
The page shows seats as the base of the bill, with two AI charges on top: $0.49 per resolution for Fibi AI Agent on every paid plan, and $19/seat/mo for unlimited AI Copilot after the free allowance. The tiers are separated by channels, workflows and security, and Free stops at 1 seat.
It doesn't show whether the seat figures are monthly or yearly billing, so check the toggle on the page before you work out what a year will look like for your team.
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Frequently asked questions
Does Featurebase have a free plan?
Yes. Free is $0 forever with 1 seat, as of Nov 2026, and there's a 10-day free trial of the paid features.
How much does Fibi AI Agent add?
The page lists $0.49 per resolution on every paid plan. Human handovers are free.
Is AI Copilot included?
Each seat gets 10 free Copilot conversations per month. Unlimited usage is $19/seat/mo on top.
Are Featurebase prices monthly or yearly?
The page has a Monthly and Yearly toggle but doesn't say which basis the displayed figures use.
What are Lite seats on Featurebase?
Professional includes 20 free Lite seats and Enterprise 50. Ask Featurebase what a Lite seat can do before relying on them.
