Okendo shows two plans (Okendo Platform and Okendo Scale), three bundles and five individual products on its pricing page. None of them shows a figure: every card says custom pricing, with a sales or demo route.
If you've opened the Okendo pricing page hoping for a number, you'll have noticed there isn't one. What the page gives you instead is a dial: a monthly order-volume selector, and a set of cards that all say 'Custom pricing'. So this page doesn't quote a figure either. It sets out what each plan, bundle and product includes, how the page says the bill is worked out, and the terms you'll want to know about before a sales call.
Okendo is a customer marketing platform for Shopify stores, covering reviews, loyalty, quizzes, referrals and surveys. Here's what its pricing page shows as of Nov 2026.
Okendo plans and bundles, as shown on the page
| Plan | Price as shown | Billing basis | Main limit | Who it suits |
|---|---|---|---|---|
| Okendo Platform | Custom pricing, with 'Speak to sales' | Shown as /mo against an order-volume selector; normally annual terms | Monthly order volume band: 0 - 200, 201 - 1,500, 1,501 - 3,500, 3,501 - 10,000, 10,001+ | 'The complete Okendo platform in one cost-efficient plan' |
| Okendo Scale | Custom pricing, with 'Speak to sales' | Fixed annual price for unlimited orders | No usage caps | 'For break-out brands & enterprises wanting uncapped growth potential' |
| Bundle: Grow your crew (Reviews + Referrals + Surveys) | Custom pricing, with a savings badge | Per month against order volume; normally annual terms | Monthly order volume band | 'Bring the hype, get the insights, and grow your brand crew' |
| Bundle: Turn browsers to buyers (Reviews + Quizzes + Surveys) | Custom pricing, with a savings badge | Per month against order volume; normally annual terms | Monthly order volume band | 'Turn browsers to buyers with proof and personalization' |
| Bundle: Keep them buying (Reviews + Loyalty + Surveys) | Custom pricing, with a savings badge | Per month against order volume; normally annual terms | Monthly order volume band | 'Keep them buying' with perks, praise and real talk, in the page's words |
| Individual products (Reviews, Loyalty, Quizzes, Referrals, Surveys) | Custom pricing on each product card | Monthly or an annual term | Monthly order volume | Not stated on the page |
Platform, Scale, bundles or one product: what changes across the plans
The plans aren't split by features in the usual way. They're split by how much of the platform you take and how your order volume is handled.
Okendo Platform
This is the whole set: Reviews, Loyalty, Quizzes, Referrals and Surveys, plus an onboarding manager, a dedicated success manager, solutions engineering support and 24/7 tech support. It's priced against the order band you pick on the selector, and the card carries a savings badge.
Okendo Scale
The uncapped plan includes everything in Platform and removes the order cap. The page describes it as a fixed annual price for unlimited orders, with no usage caps for the length of your subscription. It's the only plan on the page that takes order volume out of the picture.
The three bundles
Each bundle pairs Reviews and Surveys with one more product: Referrals in Grow your crew, Quizzes in Turn browsers to buyers, and Loyalty in Keep them buying. Every bundle comes with an onboarding manager, a success manager and 24/7 support, and the page says bundled rates come in lower than buying the same products separately.
Individual products
You can also take one product on its own. The product cards list what each covers: Reviews has product reviews, site reviews and a review capture form; Loyalty has earn and redeem rules, a custom loyalty page and VIP tiers; Quizzes has personalised recommendations and AI-powered quiz creation; Referrals has referral email flows and fraud protection; Surveys has question logic and post-checkout surveys. Reviews alone has its own named tiers in the compare table: Essentials, Growth, Power, Advanced and Enterprise.
The small print: no figure, order caps and annual terms
Three things on the page are easy to miss, and they shape the bill far more than the feature lists do.
- There's no published figure. Every plan, bundle and product says custom pricing. The only thing you set yourself is the monthly order-volume band, from the smallest band up to 10,001+.
- The bill follows orders, not seats. The page says pricing is based on monthly order volume. When your orders pass your plan's limit, the FAQ says you either move up a plan level or buy a one-off top-up of order credits. Only Scale removes the cap.
- Terms differ by what you buy. Platform and Bundle subscriptions normally require annual terms, says the FAQ, whereas individual products can be bought monthly or on an annual term. If you'd rather not commit for a year, that's the line to read.
If none of the order bands fits your store, the FAQ says to book a call so a custom plan can be built. Some features from a higher plan level are also offered as add-ons, again through sales.
Questions worth taking into the sales call
- Which order band are you in today, and which will you be in during peak season?
- What happens on the day you pass the band: an automatic top-up, or a conversation?
- Is your quote for an annual term, and is a monthly option open for the products you want?
- Which add-ons are you being offered, and which plan level do they normally belong to?
- If you only need reviews, which of the named Reviews tiers would you be on?
If you're still weighing up whether the platform is the right fit at all, our list of other review and loyalty platforms covers the wider field, and our guide to Shopify apps for small stores looks at the basics a newer store tends to start with.
Want AI doing the heavy lifting in your marketing?
I build the systems that handle the boring 80 percent, so you get your week back. Done properly, with the human kept in.
Plain advice on reading the Okendo pricing page
Here's what the page shows, and nothing more. Okendo prints no figure for any plan, bundle or product as of Nov 2026, so every number you'll see comes from a sales conversation. What separates the options is how much of the platform you take, whether your order volume is capped, and the billing term: Scale is the uncapped plan, Platform and bundles normally run on annual terms, and single products can run monthly.
Go into that conversation knowing your monthly order count and your busiest month, because that's the number the quote is built on. And if you send review requests by email, it's worth checking how the platform connects to your email tool; our roundup of email marketing integrations for ecommerce stores covers that side.
Want your tool on this list? Featured spots and reviews here are paid partnerships. Here's how to partner with me.
Frequently asked questions
Does Okendo show its prices?
No. Every plan, bundle and product card on the pricing page says custom pricing, as of Nov 2026, with a sales or demo route. You pick a monthly order-volume band, and the quote comes from Okendo.
Does Okendo have a free plan or a free trial?
The pricing page shows no free plan or free trial. Every card leads to a sales or demo route.
How is Okendo pricing worked out?
The page says pricing is based on monthly order volume. You choose a band on the selector, and if your orders pass your plan's limit you can move up a plan level or buy a one-off top-up of order credits.
Which Okendo plan has no order cap?
Okendo Scale. The page describes it as a fixed annual price for unlimited orders, with no usage caps for the length of your subscription.
Can I pay for Okendo monthly?
It depends on what you buy. The FAQ says Platform and Bundle subscriptions normally require annual terms, while individual products can be bought monthly or on an annual term.
