Your shortlist should be decided by caller reputation first and setup second. A dialer is only as good as the share of calls that get picked up, so ask every vendor how it protects caller ID. Then choose between a dialer that sits inside your CRM, which suits a small team working its own leads, and a dialing layer built for a sales floor.
Answer rates lead PhoneBurner's own homepage, and that's where a replacement has to start. Aloware, Kixie, VanillaSoft and Mojo Dialer work from or with a CRM; ConnectAndSell, Convoso and Nooks are built for sales floors; Dialfire is a wider contact centre system. The questions below take caller reputation first, then setup.
Will your calls get answered at all?
Ytel's page makes the same point from another angle, building its outbound dialer around Trusted Calling and Spam Likely protection. A power dialer can place calls quickly, but if the numbers it calls from get labelled as spam, those calls are easy to ignore and your reps spend the hour listening to ringing.
That's why the first conversation with any vendor should be about caller ID, not features:
- How are your outbound numbers registered and monitored?
- What happens when one of our numbers gets flagged?
- Can we use local numbers for the regions we call?
- Can we see which numbers are reaching people and which aren't?
Calling rules differ between countries and between business and consumer calls, so check your regulator's guidance on consent and calling hours before you scale up. Keep a written note of each vendor's answers; when two tools look alike on paper, compare how each one handles a flagged number first.
Which setup fits the way your team sells?
A dialer inside the CRM keeps everything where reps already work: the record opens as the call connects and the outcome logs itself. That suits a few reps working their own pipeline. A sales-floor platform is a different animal, built to keep many reps talking with as little dead time as possible, and it usually brings more setup, more rules and more management.
A contact centre system makes sense when outbound calling is one job among several, such as inbound queues or support lines run by the same people. If that isn't you, it's more system than you need.
My power dialer guide goes wider on one-line dialing, and my call centre software roundup covers full contact centres.
Run a dialer or calling platform for sales teams? Here's where to request a review for this page.
How do the nine dialers compare?
| Tool | Where it sits | Free option on its site |
|---|---|---|
| Aloware | Inside the CRM | Free trial named |
| ConnectAndSell | Sales floor | Not stated |
| Convoso | Sales floor | Not stated |
| Dialfire | Contact centre | Not stated |
| Kixie | Inside the CRM | Not stated |
| Mojo Dialer | Own built-in CRM | Not stated |
| Nooks | Sales floor | Not stated |
| VanillaSoft | Alongside lead management | Not stated |
| Ytel | Sales floor | Not stated |
Which nine dialers made the list?
Names run A to Z, so read them in no particular order and let the setup question above do the narrowing. The words in quotes are each vendor's own; the rest describes what the tool does, per its site.
Aloware
Best for: Calling and texting leads from HubSpot, Salesforce or GoHighLevel without leaving them (vendor: 'increase pickups').
ConnectAndSell
Best for: B2B sales floors that want reps put through to decision-makers (vendor: 'human expertise with AI-driven automation').
Convoso
Best for: Outbound call centres running dialer campaigns at volume (vendor: 'advanced outbound dialer software').
Dialfire
Best for: Contact centres where outbound calling is one part of a wider operation (vendor: 'comprehensive automation').
Kixie
Best for: Reps who want voicemail detection, click-to-call and call routing wired into their CRM (vendor: 'turn buyer intent into sales conversations').
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Mojo Dialer
Best for: Callers who want a dialer, a built-in CRM and lead generation tools in one place (vendor: 'maximise conversations').
Nooks
Best for: Handing dialing, sequencing and follow-up to AI agents working beside reps (vendor: 'revenue infrastructure for reps and agents').
VanillaSoft
Best for: Sales managers handling leads and dialing from one platform (vendor: 'built-in real-time lead management and auto-dialer').
Ytel
Best for: Teams worried about spam labels on their outbound numbers (vendor: 'built to protect your reputation').
What's my advice for a one-week dialer test?
Run two dialers on the same calling list for a week and compare live conversations, not dials. Dials are easy to inflate; conversations are what turn into meetings. Split the list evenly, keep the same reps and the same script on both, and call at the same times of day.
- Day one: connect each tool to your CRM and check that calls, notes and outcomes log correctly.
- Days two to four: work the list and record conversations, voicemails and wrong numbers for each tool.
- Day five: ask the reps where each tool slowed them down.
- End of the week: compare conversations per hour, and check whether any of your numbers got flagged.
If the reps preferred one tool but the numbers favour the other, trust the numbers first and then ask why the reps felt that way. Comfort matters, because a dialer your team avoids won't help, so find out whether training or a settings change would close the gap.
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Frequently asked questions
What's the difference between a power dialer and a predictive dialer?
A power dialer calls one number after another for a rep, moving on when a call ends. A predictive dialer calls several numbers at once and connects the rep to whoever answers. Predictive dialing is subject to specific rules in some countries, so check yours.
Why are my sales calls showing as spam?
Labels are applied by carriers and call-blocking apps, and patterns such as high volume from one number can trigger them. Ask your dialer vendor how it monitors numbers, and register your business numbers where your carrier allows it.
Do I need a separate CRM for a power dialer?
Not always. Some dialers work inside the CRM you already use, and some include their own. If your team already lives in a CRM, a dialer that logs straight into it saves double entry.
Can a small team use a call centre dialer?
Yes, but you may be setting up features you won't use. A CRM-connected dialer is simpler to set up for a few reps working their own leads.
How do I tell whether a new dialer is helping?
Track live conversations per rep hour, meetings booked and how many numbers get flagged. Total dials tells you how busy the tool was, not whether it helped.
