You can only withdraw refunds from your Daraz Wallet, not deposits or bonuses. To do it, tap balance details on the main wallet page, choose withdraw refunds in the refunds section, select your bank, enter your account details, verify through the email Daraz sends and confirm. Once you request it, that refund balance is frozen in your wallet.
A lot of people search this after a refund lands in their Daraz Wallet and they want it back in their bank. The good news: you can. The catch is that Daraz calls its wallet a closed-loop wallet, which means most of what's in it can only be spent on Daraz. Here's exactly what you can take out and how, from Daraz's own wallet page.
What you can and can't withdraw
| Wallet balance | Withdraw to bank? | What you can do with it |
|---|---|---|
| Refunds | Yes | Withdraw to your bank, or spend on Daraz |
| Deposits you added | No | Spend on your next Daraz order |
| Bonuses from Daraz offers | No | Spend on Daraz under the offer's terms |
That's the whole story in one table. If you topped up your wallet yourself, those funds are for shopping. Only refunds can go back to a bank.
How to withdraw a refund from Daraz Wallet
- Open the Daraz app and go to your wallet.
- Tap balance details on the main wallet page.
- In the refunds section, tap withdraw refunds.
- Select your bank and enter the account details where the refund should go.
- Verify your details through the email Daraz sends you.
- Confirm the withdrawal.
The frozen-balance catch
Here's the detail that trips people up. Daraz says that once you submit your withdrawal request, the refund balance is frozen in your wallet and you can't make purchases with it. So decide first: if you're likely to reorder soon, it may be simpler to leave the refund in the wallet and spend it. If you want it in the bank, request the withdrawal and don't count on using it for shopping meanwhile.
Double-check your bank details
Enter the account details carefully, using the account title exactly as your bank has it. The email verification step is there to protect you, so make sure you can get into the email address on your Daraz account before you start. If you've lost access to that email, update it in your account first.
How the Daraz Wallet works
- Activate it from the wallet icon at the top right of the Daraz app, then verify your phone number with the SMS code.
- Deposit by card, by Easypaisa wallet, or in cash at an Easypaisa Shop. For cash, visit within 24 hours with the token number the app sends.
- You can't add a phone number that's already registered to another Daraz account. Remove it from the old account first.
- Pay at checkout by choosing Daraz Wallet, and top up during checkout if you're short.
If you earn through Daraz
The wallet isn't how sellers or promoters get paid out, and it isn't a general earnings account. If you're earning online in Pakistan and want instant, free transfers between your own accounts, set up a Raast ID with your bank or wallet. The State Bank of Pakistan says there are no charges on Raast services. For a wider view, see online earning in Pakistan by the numbers and this guide to freelancing for beginners.
Stay safe
Daraz says it will never contact you to ask for your account ID, email, password or OTP. If someone calls about your refund and asks for any of those, hang up. A refund withdrawal only ever happens inside your own app, with the email verification Daraz sends you.
It also helps to know why the wallet is built this way. A closed-loop wallet is designed to keep spending inside one shop, which is why Daraz can offer bonuses and quick refunds into it. The trade-off is that only the refund part is yours to move. Treat everything else as store credit and you won't be disappointed.
Before you request a refund withdrawal
- Check the amount sits under the refunds section, not as a deposit or bonus. Only refunds show the withdraw option.
- Make sure you can open the email linked to your Daraz account, because verification goes there.
- Have your bank name, account title and account number ready, typed exactly as the bank has them.
- Decide you won't need that refund for an order soon, because it's frozen once you ask.
If a refund was for an order you paid with a card or another method, keep your order details handy. If you need to raise a problem with Daraz support, the order number makes it much quicker to trace.
My advice
Withdraw refunds you don't plan to spend straight away, and leave deposits where they are, because they can't come out. And only top up your Daraz Wallet with what you'll spend on Daraz.
Frequently asked questions
Can I withdraw my Daraz Wallet deposit to my bank?
No. Daraz says only refunds can be withdrawn. Deposits are for your next purchase on Daraz.
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Can I withdraw Daraz bonuses?
No. Bonuses come from Daraz offers and are for spending on Daraz.
Why can't I use my refund after requesting a withdrawal?
Daraz freezes the refund balance in your wallet once you submit a withdrawal request, so it can't be used for purchases.
Can I withdraw my refund to easypaisa or JazzCash?
Daraz's steps ask you to select your bank and enter your account details. Check the list in the app for the options available to you.
Is Daraz Wallet the same as an easypaisa or JazzCash wallet?
No. Daraz says its wallet is closed loop, made for paying on Daraz. It isn't a general wallet for sending or receiving.
How do I verify a Daraz Wallet withdrawal?
Daraz sends a verification email. Confirm through it, then confirm the withdrawal in the app.
How do I deposit cash into Daraz Wallet?
Choose the Easypaisa Shop option, then visit an Easypaisa Shop within 24 hours with the token number sent by the Daraz app.
Why can't I add my phone number to Daraz Wallet?
The number may already be registered to another Daraz account. Remove it from that account and try again.
Will Daraz ever ask for my OTP?
No. Daraz says it never contacts customers asking for their account ID, email, password or OTP.
