- Who runs Princess Polly and where it began
- Where Princess Polly US orders ship from
- How Princess Polly returns work in the US
- The Princess Polly return shipping fee
- Instant returns and exchanges at Princess Polly
- What Princess Polly won't accept back
- Princess Polly returns and duties for overseas orders
- Spotting fake Princess Polly sites
- Princess Polly at a glance
- Is Princess Polly worth ordering from?
- Frequently asked questions
Princess Polly is a real fashion retailer that began in 2010 on Australia's Gold Coast and now has headquarters in West Hollywood and Burleigh Heads. US orders ship from the United States, and its returns page allows 30 days. The catch is a return shipping fee deducted from refunds, no returns on final sale items and some categories, and duties on some overseas orders.
Princess Polly's dresses and matching sets are all over social media, and the prices and trend speed make some people hesitate before ordering. I think that hesitation is healthy for any fashion site, particularly when you're buying for a date or an event. I've read Princess Polly's own About Us, shipping and returns pages, and this is what they say, with a focus on US shoppers.
Who runs Princess Polly and where it began
According to Princess Polly's About Us page, the company began in 2010 as an online retailer from a beachside apartment on Australia's Gold Coast. It now describes two headquarters, one in West Hollywood, California and the other in Burleigh Heads, Queensland. The page also says the company is a Certified B Corp. I can't verify that certification from the brand's page alone, so if it matters to you, check the B Corp directory.
What's useful here is that this is a long-running brand with named offices on two continents, not a site that appeared overnight.
Where Princess Polly US orders ship from
Princess Polly's shipping information page says US orders ship from the United States, from a US-based distribution centre. It also says free standard shipping applies to US orders over 50 US dollars. The same page has several tables of faster options with different prices, but the page lists two sets of US figures that don't match, so I'd rather you check the amounts at checkout than rely on a number from me.
How Princess Polly returns work in the US
The US returns page is the one to read before you buy. It says:
- Items can be returned within 30 days of delivery for an exchange, a gift card or a refund.
- Items marked as final sale aren't eligible for return or exchange.
- Refunds go back to your original payment method, and store credit is issued as a gift card.
- Standard returns are processed within 14 days of the warehouse receiving the items.
The page adds that funds may take up to 10 business days to appear after that, depending on your bank.
The Princess Polly return shipping fee
Returns aren't free in the US. Princess Polly's page says a 6.95 US dollar return shipping fee is deducted from your refund. It also says choosing store credit, which is issued as a gift card, waives that fee. And if you paid for original postage and make a return, that postage is non-refundable. Do the sums on a lower-priced item before you order: the fee can take a big bite out of a small refund.
Instant returns and exchanges at Princess Polly
There's a faster route called instant returns, but it comes with a rule. The page says items must be sent back within 7 days of submission, and that credit card capture is required, so you're charged for items that don't arrive. Exchanges are shipped at standard shipping, and if the item you want is out of stock you're refunded instead. If you like the convenience, keep the 7 days in your calendar.
What Princess Polly won't accept back
Condition is strict. The returns page says items must be unworn and unwashed with vendor tags attached, and swimwear needs its hygiene seal intact. Cosmetics, earrings, undergarments and beauty tools can't be returned. The page also warns that patterns such as wardrobing or excessive returns may lead to account deactivation. If you buy several sizes and send most of them back, be aware of that line.
Princess Polly returns and duties for overseas orders
If you're ordering from outside the US, the page says international orders shipped from the US can get a full refund, but the customer pays return shipping, exchanges aren't offered, and duties, taxes and VAT aren't refunded. The shipping page adds that for a list of countries, duties and taxes are paid at checkout, while customers in other countries pay duties and taxes when the parcel arrives. It also says duties and taxes are non-refundable once your parcel has shipped.
Want AI doing the heavy lifting in your marketing?
I build the systems that handle the boring 80 percent, so you get your week back. Done properly, with the human kept in.
That's easy to miss. If you're in the UK or elsewhere, check which group your country falls into before you pay.
Spotting fake Princess Polly sites
Brands with a big social following attract copycats that use the same photos with a slightly different web address. Use the brand's own links from its social profiles, check that the returns page is detailed, and be wary of any shop asking for a bank transfer. For more on the buyer checks that matter on bigger platforms, my guide to whether Etsy is legit is a good place to read next.
Princess Polly at a glance
| What I checked | What Princess Polly's own pages say |
|---|---|
| Started | 2010 on Australia's Gold Coast |
| US orders ship from | The United States |
| Return window | 30 days of delivery |
| Return shipping fee | 6.95 US dollars deducted, waived for store credit |
| Standard processing | Within 14 days of warehouse receipt |
| Instant returns | Send back within 7 days of submission |
| Final sale | Not returnable or exchangeable |
Is Princess Polly worth ordering from?
Princess Polly is a real retailer with detailed written policies. It's a reasonable choice if you're comfortable with a return fee, you check final sale labels and you know your size. It's less suited to impulse purchases you might want to send back, or to someone ordering from abroad who hasn't checked the duty rules. If you're curious about how brands like this are built, my guide to how to become a fashion designer covers the route in.
Frequently asked questions
Is Princess Polly legit?
Yes. Its About Us page says it began in 2010 on Australia's Gold Coast and now has headquarters in West Hollywood and Burleigh Heads. Its returns and shipping pages set out the rules in writing.
How long can I return Princess Polly items?
The US returns page says items can be returned within 30 days of delivery for an exchange, gift card or refund. Final sale items aren't eligible.
Does Princess Polly charge for returns?
In the US, the returns page says a 6.95 US dollar return shipping fee is deducted from your refund. Store credit, issued as a gift card, waives the fee.
Where does Princess Polly ship from?
Princess Polly's shipping information page says US orders ship from the United States, from a US-based distribution centre.
Does Princess Polly refund duties and taxes?
No. The page says duties, taxes and VAT aren't refunded on international orders, and that duties and taxes are non-refundable once the parcel has shipped.
What can't I return to Princess Polly?
Cosmetics, earrings, undergarments and beauty tools can't be returned, and items must be unworn and unwashed with vendor tags attached. Swimwear needs its hygiene seal intact.
