Is Cider Legit? Returns, Delivery and Fake Sites (2026)

Cider keeps turning up in my social feeds, and the same question follows it around: is Cider legit, or is it one of those shops where the photos look lovely and the parcel never arrives? I can't tell you how any single order will go, but I can read what Cider's own pages promise and flag where the rules are stricter than they first look.

What Cider is and how an order works

Cider sells women's clothing, shoes and accessories through its own website and app, with sections such as Clothing, Curve, Shoes and Accessories and Bags on its homepage. It's a shop with its own checkout, not an open selling site where strangers list items, which matters when something goes wrong because there's one company to contact.

I haven't found a source reliable enough to say who owns Cider or where it's based, so I won't guess. What I can do is show you what the shop itself commits to in writing.

Cider delivery times and what the shipping page says

Cider's shipping page says standard shipping takes 7 to 11 days, and that in-stock orders need an extra 1 to 3 days for warehouse processing. It also lists Flash Shipping, which targets delivery within 4 days, though it warns that some sizes and colours may not qualify. So a delivery estimate is a target, not a promise.

The same page says that, because of extended customs clearance times, shipping may be delayed, and it tells you to contact customer service if you need help. You can follow your parcel from the order list page on the site, and pre-order items show an estimated delivery date on each product page.

• PO Box addresses are accepted only in the United States, and only with standard shipping.
• APO, FPO and DPO addresses are not supported.
• Pre-order items have their own dates, so a mixed basket can take longer than you expect.

Import charges on Cider orders

This is where Cider's own pages disagree with each other, so please read the one for your country. The shipping page I read says Cider covers all applicable customs duties and that you pay only the sales tax shown at checkout. Other regional versions of Cider's help pages describe duties differently, with some saying they vary by country and item.

My advice is simple. Look at the total on the final checkout screen, screenshot it, and don't assume anything extra will or won't be charged on delivery. If a courier asks you for a payment link you didn't expect, stop and ask Cider's support before you pay anything.

Cider returns: the rules that matter most

Cider's returns page gives you a maximum of 14 days from the date you received all your purchased items, and the return package must be mailed within 7 days of submitting your request. That's tighter than many shops, so check your order the week it lands.

• Items must be unworn and in the original condition with packaging and all tags attached.
• Swimwear needs its hygiene stickers intact.
• Final Sale items can't be returned or refunded.
• Cider says it doesn't offer exchanges at the moment, so you'd place a new order instead.
• A restocking fee applies per parcel and is deducted from your refund.
• Original shipping charges are generally non-refundable.

Notice what that means in practice. A cheap top you return might leave you with a refund smaller than you expected, because of the restocking fee and the unrefunded delivery charge. That's not a trick, it's written on the page, but plenty of people don't read it until after the parcel is gone.

How Cider refunds reach you

According to the returns page, refunds go back to the original payment method, and card refunds are sent to your issuing bank within 5 business days. Your bank then takes its own time to show the credit, which is where a lot of impatience comes from. Orders paid only with store credit are treated as Final Sale, which is worth knowing before you use a credit balance on something you're unsure about.

Cider quality and what to expect from the product

A lot of reviews of fast fashion come down to fit, fabric and expectations, and none of Cider's policy pages can settle that for you. The sensible approach is to treat your first order as a trial. Pick one or two things, read the fabric details on the product page, check the size guide against a garment you already own, and keep the packaging until you're sure.

If you sell clothes yourself, or buy second hand to keep your own spending down, my guides to whether Depop is legit and selling on Vinted cover the other side of the wardrobe.

Cider checks at a glance

Question	What Cider's own pages say
Return window	14 days from receiving all items
Return package must be mailed	Within 7 days of submitting the request
Refund method	Original payment method, card refunds to the bank within 5 business days
Exchanges	Not offered at the moment
Final Sale items	Cannot be returned or refunded
Standard shipping	7 to 11 days plus warehouse processing
Customs duties	Covered by Cider on the page I read, but regional pages differ

Spotting fake Cider sites and messages

Popular brands get copied, and shoppers searching for a discount are easy targets. Cider's real shop is the one you reach by typing the address yourself or using the official app. Be wary of ads or messages that send you to a near-identical address, ask you to pay by bank transfer or gift card, or promise an unbelievable discount for a limited time.

• Pay only at Cider's own checkout, never to a seller or a person messaging you.
• Don't click delivery links in texts you weren't expecting. Open the order list on the site instead.
• If a site looks like Cider but the web address is slightly off, close it.
• Use a card or payment method with buyer protection, and keep your order emails.

Is Cider legit, then?

From what its own pages say, Cider is a real shop with a stated process for delivery, returns and refunds. The risks are the ordinary ones with fast fashion: delivery estimates that slip, quality that varies, and return rules that cost you something. If you're comfortable with those, buy from the official site and read the returns page before you check out. If you'd rather not risk a Final Sale item, stick to ones you can send back.

Frequently asked questions

Is Cider legit?

Cider is a real online fashion shop with its own checkout and published returns, shipping and refund policies. Read those policies first, because they include a 14 day return window, no exchanges and a restocking fee.

How long does Cider take to deliver?

Cider's shipping page says standard shipping takes 7 to 11 days, with an extra 1 to 3 days for warehouse processing on in-stock orders. Flash Shipping targets delivery within 4 days, though some sizes and colours may not qualify.

Can you return items to Cider?

Yes, within 14 days of receiving all your items, and the package must be mailed within 7 days of submitting the request. Items must be unworn with tags, and Final Sale items can't be returned.

Does Cider refund to your card?

Cider's returns page says refunds are issued to the original payment method, with card refunds sent to the issuing bank within 5 business days. Your bank may take longer to show it.

Does Cider charge customs or import fees?

Cider's shipping page says it covers applicable customs duties and you pay only the sales tax shown at checkout, but other regional pages describe duties differently. Check the page for your country and the final checkout total.

Does Cider offer exchanges?

Cider's returns page says it doesn't offer exchanges at the moment. You'd place a new order and return the original item.