- Check your plan before you design the workflow
- Permissions and the install
- Setting up two-way sync
- Automatic issues aren't on every plan
- Automatic or manual: which suits your team
- Jira Server and Data Center
- How other error trackers connect to Jira
- My advice for Sentry and Jira together
- Frequently asked questions
To connect Sentry to Jira, use Sentry's own Jira integration. A Sentry owner, manager or admin who also has Jira admin rights installs it from Settings, Integrations, Jira, adding the Sentry app on the Jira side. You can then create or link Jira issues from Sentry, automatically through alerts or by hand, and sync comments, assignees and status.
Check your plan before you design the workflow
Decide how you want issues to reach Jira before you install, because Sentry doesn't offer every option on every plan. Sentry says manual issue management is available on Team, Business and Enterprise plans, and automatic issue management on Business and Enterprise plans. If you're on Team, plan for people creating Jira issues from Sentry by hand.
| Mode | How it works | Plans Sentry lists |
|---|---|---|
| Manual | Create or link a Jira issue from the Linked Issues section on a Sentry issue's right panel | Team, Business, Enterprise |
| Automatic | An Alert with the action Create a new Jira issue | Business, Enterprise |
Permissions and the install
Installing needs Sentry owner, manager or admin permissions and Jira admin permissions, so you may need two people at the keyboard. The integration requests read, write, act_as_user and access_email_addresses permissions.
- Confirm you've got the Sentry and Jira admin permissions above.
- In Sentry, go to Settings > Integrations > Jira and start the install.
- Add the Sentry app on the Jira side through Atlassian's app listing, with any ad blocker turned off. Sentry says an ad blocker can block part of the install.
- Select which Sentry organizations to use with Jira, then follow the link back to Sentry.
- Create an Alert with the action Create a new Jira issue, or open a Sentry issue and use Linked Issues to create or link one by hand.
- Open Organization Settings > Integrations, click Configure on Jira, and set how comments, assignees and status sync.
Setting up two-way sync
Issue sync can carry comments, assignees and status updates both ways. Resolve an issue in Sentry and Jira updates; update the Jira issue and the change appears in Sentry. You can also configure how a Jira Done status resolves the Sentry issue, which is the setting that stops the same bug being tracked in two places with two different states.
Ignored fields help keep the Jira form tidy. They hide chosen Jira fields from the issue creation form in Sentry, using Jira field IDs rather than labels, so look up the ID in Jira before you add one.
Automatic issues aren't on every plan
This is the catch worth repeating, from Sentry Docs. Automatic Jira issue creation from alerts isn't on every Sentry plan: manual issue management is listed for Team, Business and Enterprise, and automatic only for Business and Enterprise. Check your plan before you build an alert rule around it, or you'll set up a workflow that can't run.
Automatic or manual: which suits your team
Even if your plan allows automatic issues, it isn't always the right choice. An alert that creates a Jira issue for every new error can fill a backlog fast, and nobody trusts a backlog full of duplicates. Automatic creation works best for a narrow rule, such as errors in a critical part of the product, where you want a ticket every time. For everything else, manual linking from the Linked Issues panel lets a developer decide what deserves a ticket, link it to an existing Jira issue if one's already open, and keep the board tidy. Many teams use both: one automatic rule for the serious stuff, and manual linking for the rest.
Jira Server and Data Center
Jira Server has been discontinued since early 2024. Sentry says its Jira Server integration is no longer maintained, but it can still work with Jira Data Center using Application Links. If you're on Jira Cloud, none of this applies.
How other error trackers connect to Jira
BugSnag's docs say its Jira integration lets an issue be created in Jira for an error reported to BugSnag, connected via the BugSnag for Jira app. Rollbar's docs connect Rollbar to Jira by creating an Application Link between the two tools. If you're reviewing the tracker itself, my guide to Jira alternatives covers other options, and my roundup of developer productivity tools goes wider.
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My advice for Sentry and Jira together
Check your Sentry plan first, so you know whether alerts can create Jira issues or whether your team will link them by hand. Install with an ad blocker off and both admins on hand. Then switch on two-way sync for status and assignees, and decide how Jira Done should resolve Sentry issues. That one setting saves hours of chasing bugs that are fixed in one tool and open in the other.
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Frequently asked questions
Who can install the Sentry Jira integration?
A Sentry owner, manager or admin who also has Jira admin permissions.
Can Sentry create Jira issues automatically?
Yes, with an Alert action, on Business and Enterprise plans per Sentry.
Does status sync both ways?
Yes. Resolving in Sentry updates Jira, and Jira updates show in Sentry.
Does it work with Jira Server?
Sentry no longer maintains it, though it can work with Jira Data Center.
Can I hide Jira fields?
Yes, with Ignored Fields using Jira field IDs.
