Pick a replacement by the step you care about most. If you mainly need a public board where customers suggest and vote, a simple voting tool will do. If feedback arrives through support chats and in-app widgets, a broader feedback platform fits better. Larger companies that weigh requests by account size need an enterprise option.
Feedback boards tend to fail at the last step. Collecting ideas is easy; telling the people who asked that their idea has shipped is where most teams drop the ball. Sleekplan pitches boards, a roadmap, a changelog and surveys under one roof, so if you're moving on, you'll want something that still handles that final step.
Here are eight other feedback and feature request tools for product teams, in no particular order. Every line reflects what the vendor says about its own product, rewritten in plain English.
Eight feedback tools from A to Z
Canny
Best for: Product teams wanting AI to capture, sort and prioritise customer feedback, with the vendor tying its pitch to building what brings in revenue.
Featurebase
Best for: Software teams wanting support and feedback together; the vendor now leads with AI answering chat, email and Slack questions, then flagging product signals.
FeedBear
Best for: App makers gathering ideas and feedback from their users and keeping those customers updated about product changes, per the vendor.
Frill
Best for: Teams after an ideas board, public roadmap, announcements, in-app surveys and an embeddable widget under one login, as the vendor describes it.
Nolt
Best for: Smaller teams wanting a clean, shared space for user requests, from collecting feedback and planning work to keeping users informed, says the vendor.
Upvoty
Best for: Product teams prioritising by votes, with feedback gathered in one place so the roadmap reflects what users ask for, per the vendor.
Userback
Best for: Teams wanting widgets, in-app surveys, session replays and feature portals together to collect, understand and act on feedback, per the vendor.
UserVoice
Best for: Enterprise product teams capturing feedback from many places and weighing it by revenue, then closing the loop with customers, per the vendor.
How the eight compare at a glance
| Tool | Kind of tool | Good for |
|---|---|---|
| Canny | AI feedback platform | Capturing and prioritising feedback with AI help |
| Featurebase | AI support and feedback | Support conversations that also surface product requests |
| FeedBear | Feedback and ideas board | Collecting ideas and updating app users on changes |
| Frill | Ideas board and roadmap | Ideas, roadmap, announcements and surveys behind one widget |
| Nolt | Feedback board | A simple shared space for user requests |
| Upvoty | Voting board | Prioritising features by user votes |
| Userback | In-app feedback platform | Widgets, surveys and session replays together |
| UserVoice | Enterprise feedback platform | Weighing feedback by revenue at larger companies |
Three kinds of feedback tool
The tools above look similar on paper, but they start from different places. Knowing which kind you need cuts the shortlist in half before you've opened a single trial.
Voting boards and public roadmaps
Nolt, Frill, FeedBear and Upvoty are built around the classic setup: customers post ideas, vote on them, and watch them move along a roadmap. They're a good match for small software companies and app makers who want something light that customers will happily use.
Feedback that arrives through support and the product
Featurebase and Userback reach further. One now leads with AI handling support conversations and surfacing requests from them; the other collects feedback inside your product with widgets, surveys and session replays. They make sense when most feedback comes through support or in-app, not a public board.
Feedback weighed by account
UserVoice and Canny lean on AI to sort and prioritise large volumes of feedback, and one of them talks openly about weighing requests by revenue. If sales and customer success teams need a say in what gets built, this is the group to look at.
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Test the loop, not the board
Every tool here can collect a feature request. What separates them is the full journey: how requests come in, how they're voted on and merged, and how the people who asked hear back when something ships.
So run the loop end to end before you decide. Post a request as a customer would, vote on it from a second account, merge it with a duplicate, move it to the roadmap and mark it as shipped. Then check what the original requester received. Was it an email, an in-app note, a changelog entry, or nothing at all? That last answer tells you more than any feature list.
Also check where requests can come from. If your team hears most ideas in support chats or sales calls, you'll want a way to log feedback on a customer's behalf without asking them to visit a board.
Advice for product teams choosing a feedback board
Don't let the voting count run your roadmap. Votes tell you what's popular with the people who found your board, which isn't the same as what keeps customers around. Use votes as one input alongside support themes and retention data; my piece on AI for customer retention covers the retention side.
Keep the board public only if you're ready to answer it. An ideas board full of unanswered requests looks worse than no board at all. If you can't commit to replies every week, a private feedback inbox may serve you better, along with the wider ideas in how to improve customer experience with technology.
Moving your board without losing votes
- Export every request with its votes, comments and voter emails before you cancel anything.
- Check whether the new tool can import votes against existing users, or only the requests themselves.
- Keep the old board read-only for a few weeks, with a note pointing to the new one.
- Re-create your statuses with the same names, so customers recognise where their idea sits.
- Post a short changelog entry about the move, so people know where to find their requests.
- Update any in-app links, help centre articles and email footers that point to the old board.
Do you make feedback board or feature request software? Tool makers can ask to be considered for a featured place on this list.
Want your tool on this list? Featured spots and reviews here are paid partnerships. Here's how to partner with me.
Frequently asked questions
What's the difference between a feedback board and a roadmap?
A feedback board collects ideas and votes from customers. A roadmap shows what the team plans to build and when. Many tools link the two, so a popular idea can move straight onto the roadmap.
Should my feedback board be public?
Public boards build trust and cut duplicate requests, but only if someone answers them. If you can't reply often, keep the board private and share a roadmap instead.
Can I import feedback from my old tool?
Most tools accept a file import of requests and comments. Votes linked to individual users are harder to move, so check that before you switch.
How do I tell customers their idea has shipped?
Look for a tool that notifies voters when a request changes status, or links requests to a changelog. That one step does more for goodwill than anything else on the board.
Do I need session replay with my feedback tool?
Only if you need to see what users were doing when they reported something. For feature requests alone, a board and a changelog are usually enough.
