To change your email on Etsy, sign in at Etsy.com, go to Your account, then Account settings, enter the new address in the Change your email form and press Change Email. Etsy then sends a security code to your current email, which you enter to confirm.
Changing your Etsy email takes a couple of minutes if you can still get into your old inbox, and a lot longer if you can't. Here's how it works on each device, as of Nov 2026, based on Etsy's help article on changing your email address.
In a desktop browser: the route Etsy spells out
Etsy's instructions are written for Etsy.com, so a computer browser is the easiest place to do this:
- On Etsy.com, go to Your account and select Account settings.
- Scroll down to the Email section.
- Fill in your new email in the Change your email form.
- Select Change Email.
- An Enter security code window appears. Enter the code Etsy sent you.
- Select Submit.
Once it's changed, you have to wait 24 hours before you can change it again. So type the new address with care. A typo here locks you into the wrong email for a full day.
On a phone: use the mobile website
Etsy says you can change your email by signing in to Etsy.com on a desktop or mobile device and going to Account Settings. Its article doesn't give separate steps for the Etsy app, so the safe route on a phone is to open Etsy.com in your mobile browser, sign in and follow the same steps as above. The menu names are the same: Your account, Account settings, the Email section, Change Email.
If you're a seller juggling the shop on your phone, it's worth keeping a browser bookmark to Account settings. It saves hunting through menus when you need to update something fast.
The security code goes to your old inbox
Here's the catch most people miss. The security code isn't sent to your new address. It's sent to the email address currently on file with your Etsy account. If you're changing email because you've lost access to the old one, the normal route won't work for you, because you can't get the code.
In that case, go to Etsy's help and select I still need help. Etsy will check whether the email on your account can be changed, and it asks you to include:
- Your old email address
- The default shipping address on the account
- A recently purchased item
- The last four digits of any active credit card on file
Have those ready before you start the message. It's the difference between one exchange and several.
When the new address is already taken
An email address can only be attached to one Etsy account at a time. And it can be attached in ways you've forgotten. Etsy says an address may be tied to an existing account even if that account has been closed or deactivated, used an alternate sign-in method (Google, Facebook, Apple) or was used for a guest order.
Want AI doing the heavy lifting in your marketing?
I build the systems that handle the boring 80 percent, so you get your week back. Done properly, with the human kept in.
If the address you want is on another account you control, Etsy's fix is a swap:
- Change the email on your old account to a different address you don't intend to use.
- Update the email on your active Etsy account to your preferred address.
Closing an account doesn't free up its email. If the old account is closed, you'll need to reopen it first, then do the swap. Etsy also can't merge or transfer account information between accounts, so if you've ended up with two, the answer is to close the one you don't want.
Sellers: PayPal is a separate change
If you accept payments to your own PayPal account on Etsy, changing your Etsy account email doesn't touch your PayPal email. You update it separately: sign in to Etsy.com, go to Shop Manager, then Finances, then Payments settings. Select Edit, enter the new PayPal email, then enter the security code Etsy emails you. Forget this step and your account says one thing while your payment settings say another. If you're weighing up where to sell in the first place, my Etsy and Shopify comparison covers the bigger picture.
Where I land on it
Etsy's process is simple and sensible, and the code going to your old address is a security feature, not a bug. It stops someone who's got hold of your password from quietly moving your account to their inbox. Etsy's own advice if you ever get an unexpected email about your account is to change your password and turn on two-factor authentication straight away. Do the email change while you still have the old inbox, keep the 24-hour wait in mind, and then get back to the work that sells, like writing better listings.
Quick answers
Why didn't I get the Etsy security code at my new email?
Etsy sends the security code to the email address currently on file with your account, not the new one. Check your old inbox.
How often can I change my email on Etsy?
After you change your email address, you must wait 24 hours before you can change it again.
Can I change my Etsy email without access to the old one?
Select I still need help in Etsy's help. Include your old email, default shipping address, a recently purchased item and the last four digits of any active card on file.
Does closing an Etsy account free up its email?
No. You'd need to reopen the closed account, change its email to one you don't plan to use, then update your active account.
