The Community Health Metrics Cheat Sheet
Stop counting members. Start tracking the numbers that tell you if people are staying.
Member count is a vanity metric. A community of 500 highly engaged people will out-retain, out-refer, and out-earn a community of 5,000 passive lurkers every time. These are the metrics that show you what is happening inside your community before churn becomes a crisis. Track these weekly and you will stop being surprised by cancellations.
- The One Number That Predicts Everything: Participation Rate
- Retention Rate: The Metric Most Community Builders Ignore
- Connection Density: Are Members Talking to Each Other or Just to You?
- Time to First Value: The Metric That Fixes Onboarding
- Content Contribution Rate: Who Is Actually Creating Value?
- Event Attendance Rate: Your Leading Indicator of Disengagement
- Net Promoter Score for Communities: Ask This One Question
- The Weekly Pulse Check: Your Five-Minute Health Snapshot
Get the full resource
Enter your name and email and the complete resource opens on this page, instantly. No spam, unsubscribe anytime.
Already on the Sunday newsletter? Your weekly email carries a one-click access link, so you never see this form.
You do not have to do this yourself.
This resource hands you the volume. The strategy, the judgement, and the bit where it all connects is the work I do for clients: lead generation, ads, SEO, workflow automation, HubSpot, and the systems that make them compound. Done for you, consulting, coaching, or training.
Book a free 30-minute call Or get the Sunday newsletter